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Service quality
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Online-Marketing
13,236
Internet marketing
13,120
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9,794
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9,766
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9,296
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5,817
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5,657
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5,060
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4,921
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4,819
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4,690
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4,667
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4,619
Brand
4,446
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4,435
Dienstleistungsqualität
4,431
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4,360
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4,265
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4,223
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4,054
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4,012
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3,937
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3,589
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24
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17
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kim, Woo Gon
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
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Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Lu, Lu
8
Wirtz, Jochen
8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Journal of retailing and consumer services
232
International journal of hospitality management
214
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
81
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
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ECONIS (ZBW)
4,428
Other ZBW resources
47
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1
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
2
Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
3
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
Jeong, EunHa
;
Jang, Soocheong
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 356-366
Persistent link: https://www.econbiz.de/10008908379
Saved in:
4
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
5
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
6
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
7
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
8
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
9
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Chun Hung Roberts
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
10
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
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