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Service quality
Consumer behaviour
26
Konsumentenverhalten
26
Social Marketing
12
Social marketing
12
Beziehungsmarketing
11
Dienstleistungsqualität
11
Relationship marketing
11
Australia
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Australien
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Customer satisfaction
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Dienstleistung
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Kundenzufriedenheit
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Emotion
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Einzelhandel
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Markenführung
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Retail trade
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Beschwerdemanagement
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Brand image
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Gesundheitsversorgung
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Health care
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social marketing
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Alcohol consumption
3
Alkoholkonsum
3
Betriebliche Wertschöpfung
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Blood service
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Blutspendedienst
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Russell-Bennett, Rebekah
10
Greer, Dominique A.
2
Härtel, Charmine E. J.
2
Previte, Josephine
2
Bougoure, Ursula Sigrid
1
Chen, Tom
1
Daunt, Kate L.
1
DeWitt, Tom
1
Dodds, Sarah
1
Dootson, Paula
1
Drennan, Judy
1
Fazal-e-Hasan, Syed
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Glavas, Charmaine
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Hung, Yu-Chen
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Leo, Cheryl
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Letheren, Kate
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Mortimer, Gary
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Mulcahy, Rory
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Ng, Sandy
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Nguyen, Doan T.
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Oertzen, Anna-Sophie
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Rosenbaum, Mark
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Rundle-Thiele, Sharyn
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Salvador-Carulla, Luis
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Smith, Geoff
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The journal of services marketing
3
Health marketing quarterly
2
Journal of business research : JBR
2
Australasian marketing journal
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
The service industries journal
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ECONIS (ZBW)
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1
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
2
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
3
Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
Saved in:
4
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
5
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
6
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
7
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
8
The role of affect in consumer evaluation of health care services
Ng, Sandy
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
Saved in:
9
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
10
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
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