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Service quality
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Spieltheorie
45,255
Game theory
42,909
Theorie
23,267
Theory
22,597
Experiment
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Relationship marketing
9,398
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7,084
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6,413
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6,140
Reputation
6,058
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6,001
Online retailing
5,988
Customer satisfaction
5,980
Kundenzufriedenheit
5,815
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5,399
Internet marketing
5,381
Corporate reputation
5,010
Firmenimage
4,927
Deutschland
4,920
Viral marketing
4,875
Virales Marketing
4,855
Dienstleistungsqualität
4,734
Germany
4,589
Einzelhandel
4,497
Brand
4,456
Retail trade
4,456
Markenartikel
4,441
Electronic Commerce
4,098
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3,984
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Han, Heesup
31
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25
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21
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17
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
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12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
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Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
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Sparks, Beverley
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Sreejesh, S.
10
Wong, IpKin Anthony
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Amin, Muslim
9
Cellini, Roberto
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Straume, Odd Rune
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Xu, Xun
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8
Cobanoglu, Cihan
8
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Park, Jungkun
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Vytautas Magnus University
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Journal of retailing and consumer services
237
International journal of hospitality management
203
Journal of business research : JBR
127
The journal of services marketing
112
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
71
Services marketing quarterly
70
The service industries journal
66
Journal of service research : JSR
49
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
38
Journal of service management
33
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
31
Psychology & marketing
29
International journal of quality and service sciences
28
International journal of services, economics and management
28
Journal of air transport management
28
International journal of services and operations management
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
Journal of strategic marketing
25
Journal of Services Marketing
24
Journal of retailing
24
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
International journal of services and operations management : IJSOM
19
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ECONIS (ZBW)
4,726
Other ZBW resources
47
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1
Information and quality with an increasing number of brands
Alcalá Agulló, Francisco
;
González Maestre, Miguel
; …
- In:
International journal of industrial organization
37
(
2014
),
pp. 109-117
Persistent link: https://www.econbiz.de/10011292570
Saved in:
2
Determining the reliability and validity of online
reputation
databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
3
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
4
How risky are services? : an empirical investigation on the antecedents and consequences of perceived risk for hotel service
Sun, Jin
- In:
International journal of hospitality management
37
(
2014
),
pp. 171-179
Persistent link: https://www.econbiz.de/10010354186
Saved in:
5
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
6
Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane
;
Mao, Zhenxing
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
Saved in:
7
Antecedents of word-of-mouth communication in the life insurance industry
Yu, Tsu-Wei
- In:
International journal of bank marketing
40
(
2022
)
7
,
pp. 1398-1412
Persistent link: https://www.econbiz.de/10013532342
Saved in:
8
Does the organizer's
reputation
affect exhibitors' satisfaction?
Jeong, Luz Suplico
;
Bautista, Reynaldo
;
Saavedra, Carlo
- In:
DLSU business & economics review
30
(
2021
)
2
,
pp. 80-89
Persistent link: https://www.econbiz.de/10013472198
Saved in:
9
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
10
The effect of service quality and religiosity on electronic word of mouth through satisfaction in Islamic banking in North Africa
Jridi, Kaouther
;
Chaabouni, Amel
;
Bakini, Fatma
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
4
,
pp. 278-298
Persistent link: https://www.econbiz.de/10012051024
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