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Service quality
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Theorie
18,060
Theory
17,648
Persönlichkeitspsychologie
12,917
Personality psychology
12,638
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11,726
Motivation
10,090
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9,736
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9,494
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9,223
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9,193
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7,716
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7,676
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6,860
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6,824
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6,608
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5,883
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5,725
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5,701
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5,690
Deutschland
5,679
Germany
5,227
Social Web
5,149
Social web
5,147
Online-Marketing
4,625
Internet marketing
4,614
Dienstleistungsqualität
4,527
Brand
4,366
Markenartikel
4,356
Intertemporal choice
4,272
Einzelhandel
4,220
Intertemporale Entscheidung
4,204
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4,183
Emotion
4,108
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Han, Heesup
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Mattila, Anna S.
24
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20
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18
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gong, Taeshik
12
Gursoy, Dogan
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
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9
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8
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
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8
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8
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8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
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7
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7
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Melbourne
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
234
International journal of hospitality management
214
Journal of business research : JBR
122
The journal of services marketing
108
Journal of hospitality marketing & management
80
International journal of contemporary hospitality management
79
The service industries journal
66
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
39
Journal of service management
35
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of Services Marketing
24
Journal of retailing
24
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of service theory and practice
20
Managing service quality : MSQ ; an international journal
20
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ECONIS (ZBW)
4,524
Other ZBW resources
51
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1
Components influencing consumers in choosing hospital
KC Raja Shree
;
Jayasuriyaa R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 816-822
Persistent link: https://www.econbiz.de/10012542423
Saved in:
2
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
3
Shopping
motivation
in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
4
Psychological factors affecting the behavioral intention of the tourist visiting Southeastern Anatolia
Çelik, Sedat
;
Dedeoğlu, Bekir Bora
- In:
Journal of hospitality and tourism insights
2
(
2019
)
4
,
pp. 425-450
Persistent link: https://www.econbiz.de/10012131615
Saved in:
5
Store choice and patronage: a predictive modelling approach
Moutinho, Luiz
;
Hutcheson, Graeme D.
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 233-252
Persistent link: https://www.econbiz.de/10003787512
Saved in:
6
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
7
A study on consumer preference at Maruti Service Masters, Chennai
Raj, T. M. Guna
;
Kumar, Selva
;
Prabhu, C.
- In:
International journal of applied business and economic …
12
(
2014
)
2
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010374126
Saved in:
8
Consumer perceptions of third party product quality ratings
Maeyer, Peter De
;
Estelami, Hooman
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1067-1073
Persistent link: https://www.econbiz.de/10009270585
Saved in:
9
Consumers oriented investments in transit service quality improvements : the best bang for your buck
Eldeeb, Gamal
;
Mohamed, Moataz
- In:
Research in transportation economics
94
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013396438
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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