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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
43
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
27
Kundenzufriedenheit
27
United States
18
Beziehungsmarketing
17
Relationship marketing
17
USA
16
Quality management
15
Qualitätsmanagement
15
Online retailing
11
Online-Handel
11
Fast-food industry
8
Product quality
8
Produktqualität
8
Schnellgastronomie
8
Customer service
7
Hospital
7
Internet marketing
7
Krankenhaus
7
Kundenservice
7
Online-Marketing
7
China
6
E-commerce
6
Information technology
6
PLS-SEM
6
Advertising
5
Bibliometrics
5
Bibliometrie
5
Brand management
5
Comparison
5
Electronic Commerce
5
Firm performance
5
Gesundheitsversorgung
5
Health care
5
Innovation
5
Innovation adoption
5
Innovationsakzeptanz
5
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42
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English
43
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Prybutok, Victor R.
40
Qin, Hong
10
Boakye, Kwabena G.
9
Blankson, Charles
7
Harun, Ahasan
7
Prybutok, Gayle
7
Zhang, Xiaoni
5
Peak, Daniel A.
4
Landrum, Hollis
2
Landrum, Hollis T.
2
Malik, Aaminah Zaman
2
McGinnis, Thomas C.
2
Paswan, Audhesh
2
Rokonuzzaman, Md
2
Senn, William D.
2
Wen, Chao
2
Abdullah, A. B. M.
1
Al-Emran, Md
1
Ashton, Triss
1
Boonme, Kittipong
1
David, Alsius
1
Dinulescu, Catalin C.
1
Evangelopoulos, Nicholas
1
Fang, Jiaming
1
Gravier, Michael J.
1
Han, Bo
1
Kappelman, Leon A.
1
Kwon, Junhyuk
1
Liu, Xiaotong
1
Murad, Md. Wahid
1
Natesan, Prathiba
1
Paswan, Audhesh K.
1
Pavur, Robert J.
1
Peng, Xianghui
1
Randall, Wesley S.
1
Rokonuzzaman, Md.
1
Ryan, Sherry D.
1
Scott, Rebecca A.
1
Strutton, David
1
Visinescu, Lucian L.
1
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Quality management journal : QMJ
16
International journal of services and standards
6
Journal of retailing and consumer services
4
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of consumer marketing
1
Journal of internet commerce
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
The journal of services marketing
1
Thunderbird international business review
1
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ECONIS (ZBW)
43
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1
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
2
Factors influencing web customers' willingnes to engage in online shopping with an internet retailer
Pavur, Robert J.
;
Abdullah, A. B. M.
;
Murad, Md. Wahid
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011636496
Saved in:
3
Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
6
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
7
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
8
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
9
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
10
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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