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Examining the effects of electronic service quality on online banking customer satisfaction : evidence from Zambia

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indicate that the E-SERVQUAL model is applicable in the Zambian context and that security, website attribute, privacy … restrictions. The implications to policy and practice are that improving security, website attributes, privacy, efficiency …

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Quality model for internet banking services & customer satisfaction

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Trust fall : data breach perceptions from loyalty and non-loyalty customers

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The effect of perceived security on consumer purchase intensions in electronic commerce

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Impact of e-banking service quality on customer's satisfaction of Nepalese commercial banks

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