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~subject:"Service quality"
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Service quality
Consumer behaviour
83,549
Konsumentenverhalten
81,099
Brand management
17,731
Markenführung
17,318
Werbung
13,887
Online-Marketing
13,231
Internet marketing
13,115
Theorie
11,766
Theory
11,557
Advertising
11,360
Brand image
11,224
Markenimage
11,112
Relationship marketing
10,610
Beziehungsmarketing
10,568
Markenartikel
9,285
Social Web
9,083
Social web
9,074
Brand
8,246
Werbewirkung
8,028
Advertising effects
7,801
USA
6,996
Deutschland
6,993
United States
6,581
Online-Handel
6,438
Online retailing
6,424
Customer satisfaction
6,135
Germany
5,967
Kundenzufriedenheit
5,953
Electronic Commerce
5,122
Marketingmanagement
5,005
Marketing management
4,964
E-commerce
4,857
Einzelhandel
4,711
Retail trade
4,622
Dienstleistungsqualität
4,588
Marketing
4,346
Experiment
3,797
Viral marketing
3,663
Virales Marketing
3,661
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Undetermined
2,507
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739
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4,114
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528
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3,936
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3,936
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120
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68
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52
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51
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47
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30
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17
Sammelwerk
17
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9
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9
Case study
8
Fallstudie
8
conceptual-paper
7
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90
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2
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gong, Taeshik
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Sparks, Beverley
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lee, Seonjeong
8
Lu, Lu
8
Park, Jungkun
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
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Published in...
All
Journal of retailing and consumer services
232
International journal of hospitality management
221
Journal of business research : JBR
123
The journal of services marketing
110
Journal of hospitality marketing & management
86
International journal of contemporary hospitality management
81
Services marketing quarterly
72
The service industries journal
69
Journal of travel and tourism marketing
68
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
37
Tourism management : research, policies, practice
35
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
Journal of service research
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services, economics and management
27
Journal of Services Marketing
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of retailing
25
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
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Source
All
ECONIS (ZBW)
4,585
Other ZBW resources
56
BASE
1
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date (oldest first)
1
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
2
The effect of multiple hotel
brand
extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
3
Factors influencing luxury service
brand
extension in a developing country
Ahn, Jiseon
;
Gao, Meiling
- In:
Journal of consumer marketing
41
(
2024
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10015078766
Saved in:
4
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
5
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
6
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
7
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
8
Factors affecting smartphone
brand
switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
Saved in:
9
Factors affecting
brand
switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
10
Perceived
brand
quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
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