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~subject:"Service quality"
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Service quality
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Journal of retailing and consumer services
270
International journal of hospitality management
264
Journal of business research : JBR
161
The journal of services marketing
147
The service industries journal
114
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
82
Services marketing quarterly
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
Journal of service research : JSR
67
Service business
62
Cogent business & management
60
Journal of service management
57
Tourism management : research, policies, practice
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of quality and service sciences
41
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
39
International journal of services and operations management
38
International journal of services, economics and management
38
The international journal of bank marketing : IJBM
36
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
33
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of the Academy of Marketing Science
31
Psychology & marketing
31
Journal of Services Marketing
30
European journal of marketing : EJM
29
International journal of services and operations management : IJSOM
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Marketing intelligence & planning
29
International journal of quality & reliability management
28
Journal of hospitality and tourism insights
28
Journal of retailing
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International journal of electronic marketing and retailing : IJEMR
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Journal of Asian finance, economics and business : JAFEB
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Technological forecasting & social change : an international journal
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1
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
2
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
3
Interactive value formation : drivers and outcomes from Airbnb guests' perspectives
Sthapit, Erose
;
Bjørk, Peter
- In:
Scandinavian journal of hospitality and tourism
21
(
2021
)
2
,
pp. 129-147
Persistent link: https://www.econbiz.de/10012517160
Saved in:
4
Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau
;
Farias, Josivania Silva
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 520-540
Persistent link: https://www.econbiz.de/10013416997
Saved in:
5
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
6
A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Tomás F.
; …
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
6
,
pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
Saved in:
7
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
8
Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie
;
Haupt, Martin
;
Schleuter, Dominik
-
2021
Persistent link: https://www.econbiz.de/10014633627
Saved in:
9
Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud
- In:
Journal of management research
7
(
2015
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
Saved in:
10
The role of perceived value in shaping luxury service customers' self-brand connection
Lu Shiwen
;
Ahn, Jiseon
- In:
Tourism and hospitality research : THR
24
(
2024
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10014632098
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