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~subject:"Service quality"
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Service quality
KMU
15
Malaysia
15
SME
15
Entrepreneurship
10
Dienstleistungsqualität
9
Entrepreneurship approach
9
Bangladesch
8
Bangladesh
8
Beziehungsmarketing
8
Business start-up
8
Consumer behaviour
8
Customer satisfaction
8
Kundenzufriedenheit
8
Unternehmensgründung
8
Relationship marketing
7
Firm performance
6
Innovation
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
Unternehmenserfolg
6
Beschwerdemanagement
4
Complaint management
4
Confidence
4
Developing countries
4
Entrepreneurial bricolage
4
Entwicklungsländer
4
Performance
4
Telecommunications industry
4
Telekommunikationssektor
4
Vertrauen
4
Airline
3
Betriebliche Wertschöpfung
3
Customer integration
3
Customer loyalty
3
Entrepreneurs
3
Fluggesellschaft
3
Generation Y
3
Innovation adoption
3
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8
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English
8
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Marimuthu, Malliga
7
Nikbin, Davoud
4
Ishak Ismail
3
Chuah, Stephanie Hui-wen
2
Ismail, Ishak
2
Kandampully, Jay
2
Abu-Jarad, Ismael Younis
1
Armesh, Hamed
1
Bang, Nguyen
1
Bilgihan, Anil
1
Davoud Nikbin
1
Hyun, Sunghyup Sean
1
Malliga Marimuthu
1
Rauschnabel, Philipp A.
1
Taghizadeh, Seyedeh Khadijeh
1
Thurasamy Ramayah
1
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Business strategy series
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Management research review
1
Service business
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
8
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1
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga
;
Taghizadeh, Seyedeh Khadijeh
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
Saved in:
2
The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
; …
- In:
Business strategy series
12
(
2011
)
1
,
pp. 19-29
Persistent link: https://www.econbiz.de/10009007748
Saved in:
3
Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
4
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
5
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
6
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
7
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
8
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
Saved in:
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