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Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga; Taghizadeh, Seyedeh Khadijeh; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
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The impact of firm reputation on customers' responses to service failure : the role of failure attributions
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Business strategy series 12 (2011) 1, pp. 19-29
Persistent link: https://www.econbiz.de/10009007748
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Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud; Ishak Ismail; Marimuthu, Malliga; … - In: Management research review 35 (2012) 3/4, pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
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The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga - In: Journal of air transport management 25 (2012), pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
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Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10009776971