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The role of environmental attitude in a nature-based festival : the case of Boryeong Mud Festival

Choi, Youngjoon; Buzinde, Christine N.; Kerstetter, Deborah - In: Tourism analysis : an interdisciplinary tourism & … 17 (2012) 4, pp. 417-429

Persistent link: https://www.econbiz.de/10009688878

Why should hotels go green? : insights from guests experience in green hotels

Merli, Roberto; Preziosi, Michele; Acampora, Alessia; … - In: International journal of hospitality management 81 (2019), pp. 169-179

Persistent link: https://www.econbiz.de/10012128332

Green consumerism, green perceived value, and restaurant revisit intention : millennials' sustainable consumption with moderating effect of green perceived quality

Riva, Farzana; Magrizos, Solon; Rubel, Mohammad Rabiul … - In: Business strategy and the environment 31 (2022) 7, pp. 2807-2819

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The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...

He, Xuehuan; Cheng, Jin; Swanson, Scott R.; Su, LuJun; … - In: Tourism management : research, policies, practice 90 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013326534

Proactive customer education, customer retention, and demand for technology support : evidence from a field experiment

Retana, German F.; Forman, Christopher; Wu, D. J. - In: Manufacturing & service operations management : M & SOM 18 (2016) 1, pp. 34-50

Persistent link: https://www.econbiz.de/10011437906

Is more customer control of services always better?

Joosten, Herm; Bloemer, Johanna M.; Hillebrand, Bas - In: Journal of service management 27 (2016) 2, pp. 218-246

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The limits of reputation in platform markets : an empirical analysis and field experiment

Nosko, Chris; Tadelis, Steve - 2015

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Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment of a Subscription-Based Service Provider

Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng - 2021

Problem definition: This paper empirically investigates how customer email engagement affects the profitability of subscription-based service providers. Service providers have been using email engagement to increase customer retention. However, it is unclear whether email engagement improves...

Persistent link: https://www.econbiz.de/10013231631

Can patients improve the quality of care they receive? : experimental evidence from Senegal

Kovacs, Roxanne J.; Lagarde, Mylene; Cairns, John - In: World development : the multi-disciplinary … 150 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013198437

The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment

Jang, Seongsoo; Chong, Kiwon; Yoo, Changjo - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495082

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