//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing Robotics in Retail :...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Artificial intelligence
11,076
Künstliche Intelligenz
11,070
Innovation adoption
4,595
Innovationsakzeptanz
4,588
Consumer behaviour
3,681
Konsumentenverhalten
3,472
Customer service
3,458
Kundenservice
3,065
Theorie
2,396
Theory
2,364
Roboter
2,217
Robot
2,153
Retailing
1,950
Innovation
1,923
Prognoseverfahren
1,839
Forecasting model
1,838
Technischer Fortschritt
1,790
Relationship marketing
1,754
Beziehungsmarketing
1,724
Technological change
1,701
Dienstleistungsqualität
1,681
Deutschland
1,649
Innovationsdiffusion
1,609
Innovation diffusion
1,597
Customer satisfaction
1,522
Germany
1,442
Kundenzufriedenheit
1,415
artificial intelligence
1,344
Einzelhandel
1,290
Machine learning
1,200
Retail trade
1,197
Einzelhandelsbetrieb
1,186
machine learning
1,173
Technikfolgenabschätzung
1,158
Technology assessment
1,158
Digitalisierung
1,138
Robots
1,121
technology adoption
1,106
Digitization
1,056
more ...
less ...
Online availability
All
Undetermined
996
Free
221
Type of publication
All
Article
1,567
Book / Working Paper
192
Type of publication (narrower categories)
All
Article in journal
1,414
Aufsatz in Zeitschrift
1,414
Aufsatz im Buch
75
Book section
75
research-article
45
Hochschulschrift
38
Thesis
26
Graue Literatur
24
Non-commercial literature
24
Arbeitspapier
14
Working Paper
14
Case study
13
Collection of articles of several authors
13
Conference paper
13
Fallstudie
13
Konferenzbeitrag
13
Sammelwerk
13
Aufsatzsammlung
10
case-report
8
review-article
7
Collection of articles written by one author
6
Sammlung
6
Guidebook
5
Ratgeber
5
conceptual-paper
5
viewpoint
4
Konferenzschrift
3
review
2
technical-paper
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
Interview
1
more ...
less ...
Language
All
English
1,679
German
80
Undetermined
1
Author
All
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
McColl-Kennedy, Janet R.
8
Söderlund, Magnus
8
Wirtz, Jochen
8
Edvardsson, Bo
7
Ivanov, Stanislav
7
Prentice, Catherine
7
Stauss, Bernd
7
Miao, Li
6
Prybutok, Victor R.
6
Webster, Craig
6
Chen, Mu-Chen
5
Flavián Blanco, Carlos
5
Haas, Alexander
5
Hwang, Jinsoo
5
Larivière, Bart
5
Lyu, Yijing
5
Mende, Martin
5
Paluch, Stefanie
5
Sharma, Piyush
5
Shin, Hyunju
5
Tronvoll, Bård
5
Voorhees, Clay M.
5
Willems, Kim
5
Ye, Yijiao
5
Zhang, Tingting
5
Bai, Billy
4
Belanche, Daniel
4
Borghi, Matteo
4
Brady, Michael K.
4
Brengman, Malaika
4
Casaló, Luis V.
4
Chen, Ching-fu
4
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Fan, Alei
4
Grewal, Dhruv
4
Gursoy, Dogan
4
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Autohaus Buch und Formular
1
Christian-Albrechts-Universität zu Kiel
1
Edward Elgar Publishing
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien München GmbH
1
Technische Universität Ilmenau
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
International journal of hospitality management
90
Journal of retailing and consumer services
75
The journal of services marketing
63
Journal of business research : JBR
51
Journal of service management
30
Journal of service research
28
The service industries journal
28
International journal of contemporary hospitality management
26
Journal of hospitality marketing & management
24
Journal of service research : JSR
21
Journal of service theory and practice
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Services marketing quarterly
16
Tourism management : research, policies, practice
16
Service business
15
Journal of Services Marketing
13
The TQM journal : the international review of organizational improvement
13
Journal of the Academy of Marketing Science
12
Journal of travel and tourism marketing
12
Psychology & marketing
12
Technological forecasting & social change : an international journal
12
International journal of services, economics and management
11
Journal of air transport management
11
International journal of services and operations management
10
Asia Pacific journal of marketing and logistics
9
Cogent business & management
9
European journal of marketing
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of quality and service sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International Journal of Bank Marketing
8
International journal of business information systems : IJBIS
8
International journal of production economics
8
Journal of retailing
8
Marketing letters : a journal of research in marketing
8
The Cornell hospitality quarterly
8
The TQM Magazine
8
more ...
less ...
Source
All
ECONIS (ZBW)
1,684
Other ZBW resources
73
BASE
1
RePEc
1
Showing
1
-
10
of
1,759
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
2
Service
robots
, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
4
Service
robot
verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
5
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
6
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
7
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
8
Customer acceptance of frontline service
robots
in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
9
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
10
Applications and implications of service
robots
in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->