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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Technischer Fortschritt
50,476
Technological change
41,062
Theorie
19,635
Theory
19,207
Innovation
12,103
Emotion
10,705
USA
9,642
Relationship marketing
9,344
Beziehungsmarketing
9,313
United States
9,120
Technology
8,430
Brand management
7,681
Markenführung
7,639
Brand image
6,751
Markenimage
6,714
Deutschland
6,676
Technologie
6,235
Customer satisfaction
6,025
Kundenzufriedenheit
5,867
Germany
5,759
Online-Handel
5,661
Online retailing
5,651
Social Web
5,200
Welt
5,199
Social web
5,198
World
5,112
Wirtschaftswachstum
4,702
Dienstleistungsqualität
4,658
Online-Marketing
4,620
Internet marketing
4,603
Brand
4,343
Markenartikel
4,331
Produktivität
4,276
Einzelhandel
4,269
Retail trade
4,227
Electronic Commerce
4,153
Productivity
4,148
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Undetermined
2,511
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760
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Article
4,156
Book / Working Paper
550
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3,988
Aufsatz in Zeitschrift
3,988
Aufsatz im Buch
113
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113
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73
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72
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72
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52
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52
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51
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42
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32
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32
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15
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15
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9
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9
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6
Sammlung
6
conceptual-paper
6
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5
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4
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4
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4,617
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87
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1
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1
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sparks, Beverley
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Söderlund, Magnus
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
237
International journal of hospitality management
218
Journal of business research : JBR
125
The journal of services marketing
108
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
78
The service industries journal
71
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Service business
40
Journal of service management
37
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence
26
Journal of Services Marketing
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
24
Journal of retailing
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of service theory and practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
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Source
All
ECONIS (ZBW)
4,655
Other ZBW resources
51
Showing
1
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date (oldest first)
1
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
3
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
4
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
5
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
6
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
7
A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
British journal of management : BJM
20
(
2009
)
3
,
pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
Saved in:
8
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
9
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
10
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
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