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Cultural camouflage : how cons...
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Service quality
Consumer behaviour
82,091
Konsumentenverhalten
79,610
Unternehmenskultur
17,074
Corporate culture
16,504
Persönlichkeitspsychologie
12,643
Personality psychology
12,365
Theorie
11,583
Theory
11,351
Relationship marketing
9,167
Beziehungsmarketing
9,129
Brand management
7,890
Kultur
7,866
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7,849
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7,512
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7,453
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7,084
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6,840
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6,825
Markenimage
6,797
Germany
6,317
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5,919
Customer satisfaction
5,770
Kundenzufriedenheit
5,601
Online-Handel
5,475
Online retailing
5,464
Cultural identity
5,366
Social Web
4,936
Social web
4,933
Dienstleistungsqualität
4,522
Online-Marketing
4,475
Internet marketing
4,465
Brand
4,319
Markenartikel
4,304
Einzelhandel
4,195
Experiment
4,160
Retail trade
4,155
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3,921
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3,687
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Sharma, Piyush
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Kim, Woo Gon
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Wirtz, Jochen
8
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8
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7
Bonfanti, Angelo
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Carlson, Jamie
7
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7
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Center for Service Excellence
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Melbourne
1
Nomos Verlagsgesellschaft
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
231
International journal of hospitality management
203
Journal of business research : JBR
126
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
77
The service industries journal
70
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Journal of service research : JSR
51
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
41
Journal of service management
37
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Journal of Services Marketing
26
Journal of service research
26
International journal of services, economics and management
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of the Academy of Marketing Science
22
Quality management journal : QMJ
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
4,519
Other ZBW resources
60
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1
Moving beyond the Western versus Asian
culture
distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
2
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
3
I need the hook-up : the impact of shared race and ethnic
identity
on the expectations of service quality
Ferguson, Nakeisha S.
;
Sanders Jones, Janine L.
; …
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
13/14
,
pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
Saved in:
4
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
5
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
6
The impact of national
culture
on the bank's perception towards service quality : the case of banking sector in Serbia
Hamzagic, Enes
-
2019
Persistent link: https://www.econbiz.de/10012163731
Saved in:
7
Effects of gender, occupational stereotyping, and
culture
on perceived service quality in Anglo-Saxon and Middle Eastern cultures
Pinar, Musa
;
Wilder, Coleen
;
Shaltoni, Abdel Monim
; …
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10011756666
Saved in:
8
Measuring service quality in Ghana : a crossvergence cultural perspective
Yalley, Andrews A.
;
Agyapong, Gloria Kakrabah-Quarshie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 43-53
Persistent link: https://www.econbiz.de/10011752995
Saved in:
9
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Saved in:
10
''The Impact of Personality Traits on Auditor's Behavior : A Cultural Comparative Study
Khalil, Sandra
;
Nehme, Rabih
-
2023
highlights the impact of
culture
on DAB. Earlier studies have not empirically examined this association by using the widely known …
Persistent link: https://www.econbiz.de/10014355426
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