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An analysis of B2B consumers o...
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Service quality
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Han, Heesup
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Klaus, Philipp
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Gustafsson, Anders
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Hanks, Lydia
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Jang, Soocheong
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Prybutok, Victor R.
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Sreejesh, S.
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Bilgihan, Anil
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Das, Jishnu
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Gursoy, Dogan
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Propper, Carol
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Hyun, Sunghyup Sean
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Mahapatra, Siba Sankar
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Miao, Li
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Quach, Sara
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Wirtz, Jochen
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Xu, Xun
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Christian-Albrechts-Universität zu Kiel
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Erasmus Research Institute of Management
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Erich-Schmidt-Verlag
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Friedrich-Schiller-Universität Jena
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QUIS <11, 2009, Wolfsburg>
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1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Journal of retailing and consumer services
240
International journal of hospitality management
216
Journal of business research : JBR
133
The journal of services marketing
120
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
83
Services marketing quarterly
82
The service industries journal
80
Journal of travel and tourism marketing
71
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
54
Cogent business & management
53
Service business
48
International journal of services and operations management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Asia Pacific journal of marketing and logistics
38
Journal of service management
37
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Tourism management : research, policies, practice
35
International journal of quality and service sciences
34
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of services and operations management : IJSOM
31
International journal of services, economics and management
31
Journal of air transport management
31
International journal of electronic marketing and retailing : IJEMR
30
International journal of quality & reliability management
30
Total quality management & business excellence
30
Journal of service research
29
Journal of strategic marketing
29
Journal of retailing
28
Psychology & marketing
28
International journal of business information systems : IJBIS
27
Journal of Services Marketing
27
European journal of marketing : EJM
25
Journal of internet commerce
25
Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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International journal of business excellence : IJBEX
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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business-to-business
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
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2
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
3
Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun
;
Tang, Xinlin
;
Yin, Zhitao
;
Du, Steven
- In:
Journal of management information systems : JMIS
39
(
2022
)
2
,
pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
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4
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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5
The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction
Teixeira, Rafael
;
Paiva, Ely Laureano
;
Matos, Celso …
- In:
International journal of services technology and …
26
(
2020
)
6
,
pp. 455-477
Persistent link: https://www.econbiz.de/10012503714
Saved in:
6
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
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7
How a perceived utilisation of IT-enabled information shapes customer satisfaction in B2B markets
Habjan, Andreja
- In:
Business systems research : a system view accross …
14
(
2023
)
2
,
pp. 81-101
. Results: The study makes two key contributions to B2B
marketing
literature. First, results show that the more a supplier is …
Persistent link: https://www.econbiz.de/10014527184
Saved in:
8
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
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9
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
10
The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio
;
Cobelli, Nicola
;
Ugolini, Marta
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
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