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Customer social norm attribute of services: why does it matter and how do we deal with it?
Ma, Qinhai; Liu, Ruping; Liu, Zhengdan - In: International journal of services technology and management 12 (2009) 2, pp. 175-191
Persistent link: https://www.econbiz.de/10003855492
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Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
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Mystery shopping research - seeing the company's performance through the eyes of the customers
Manolică, Adriana; Roman, Teodora Cristina - In: Analele ştiinţifice ale Univerşităţii Alexandru … 59 (2012) 2, pp. 105-112
Persistent link: https://www.econbiz.de/10010228107
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Personality and trust fosters service quality
Webber, Sheila Simsarian; Payne, Stephanie C.; Taylor, … - In: Journal of business and psychology 27 (2012) 2, pp. 193-203
Persistent link: https://www.econbiz.de/10009560521
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Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard - 2005
Persistent link: https://www.econbiz.de/10003224823
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Einfluß des Kunden auf die Qualität von bankbetrieblichen Beratungsgesprächen als Ansatzpunkt des Qualitätsmanagements
Reihlen, Albrecht Walter - 2002
Persistent link: https://www.econbiz.de/10001641398
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Qualitätswahrnehmung von Dienstleistungen : Determinanten und Auswirkungen
Kebbel, Phoebe - 2000
Persistent link: https://www.econbiz.de/10001484647
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642