Narrow search
Showing 1 - 10 of 2,745
Cover Image
Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Cover Image
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Cover Image
Queuing for expert services
Debo, Laurens G.; Toktay, L. Beril; Van Wassenhove, Luk N. - In: Management science : journal of the Institute for … 54 (2008) 8, pp. 1497-1512
Persistent link: https://www.econbiz.de/10003757519
Cover Image
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.; Paç, M. Fazil; Veeraraghavan, Senthil - In: Management science : journal of the Institute for … 57 (2011) 1, pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Cover Image
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Cover Image
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun; Min, Daiki - In: Journal of the Operational Research Society : OR 65 (2014) 10, pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Cover Image
Managing service systems with unknown quality and customer anecdotal reasoning
Ren, Hang; Huang, Tingliang; Arifoglu, Kenan - In: Production and operations management : the flagship … 27 (2018) 6, pp. 1038-1051
Persistent link: https://www.econbiz.de/10011969979
Cover Image
Pooling agents for customer-intensive services
Wang, Zhongbin; Yang, Luyi; Cui, Shiliang; Ülkü, Sezer; … - In: Operations research 71 (2023) 3, pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
Cover Image
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Cover Image
Healthcare Operations Management : A Holistic Care Chain Perspective
Su, Qiang - 2022
1. Introduction to the Healthcare Operations Management -- 2. Research on the Optimal Deployment of First Aid Stations and Ambulances Considering the Temporal and Spatial Stochasticity of Demand -- 3. Improving Diagnostic Accuracy Based on Multiple Cutoff Levels of Multiple Tumour Markers -- 4....
Persistent link: https://www.econbiz.de/10013368544