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Does consumer gender influence the relationship between consumer loyalty and its antecedents?

Stan, Valentina - In: The journal of applied business research 31 (2015) 4, pp. 1593-1604

Persistent link: https://www.econbiz.de/10011350484

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets

Singh, Ajmer - 2013

This paper is designed to understand the importance and impact of service quality on behavioral aspects like purchasing or repurchasing, recommending the store to others, complaining about the stores or switching to another store. This study was carried out in India, in which a sample size of...

Persistent link: https://www.econbiz.de/10013083665

Influence of customer application experience and value in use on loyalty toward retailers

Japutra, Arnold; Utami, Ami Fitri; Molinillo, Sebastian; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012434226

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

Why do customers use self-service information technologies in retail?

Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276

Persistent link: https://www.econbiz.de/10010348759

How customers motive attributions impact intentions to use an interactive kiosk in-store

Van de Sanden, Stephanie; Willems, Kim; Brengman, Malaika - In: Journal of retailing and consumer services 66 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209666

Motivating shoppers to come back : modeling consumer behaviour in retailer loyalty programs

Parahoo, Sanjai K. - In: Issues of business and law 4 (2012), pp. 106-118

Persistent link: https://www.econbiz.de/10011288931

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

The importance of the service and shopping customer experience in a retail environment

Roozen, Irene T. M.; Ioannou Katidis, Pavlos - In: Journal of relationship marketing : innovations and … 18 (2019) 4, pp. 247-279

Persistent link: https://www.econbiz.de/10012181029

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