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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
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Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
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Customer experience driven business model innovation
Keiningham, Timothy; Aksoy, Lerzan; Bruce, Helen L.; … - In: Journal of business research : JBR 116 (2020), pp. 431-440
Persistent link: https://www.econbiz.de/10012257639
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Culture as a new frontier of business : a study of service provider-customer interactions at sushi bars in Tokyo
Yamauchi, Yutaka - In: Japanese management in evolution : new directions, …, (pp. 193-210). 2018
Persistent link: https://www.econbiz.de/10011700326
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Business model design, customer relationship proneness, and customer experience quality
Hu, Baoliang; Zhu, Yuwen; Zhang, Suping; Zhou, Minfei - In: Technology analysis & strategic management 36 (2024) 3, pp. 579-591
Persistent link: https://www.econbiz.de/10014560436
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Customers' prior knowledge in the servitization of traditional handicrafts
Ho, Bach Quang - In: Businesses 4 (2024) 1, pp. 53-63
To enhance the competitiveness of the traditional handicraft industry, providers should offer service experiences using their products (i.e., servitization) instead of merely selling them. Effective management for servitization in the traditional handicraft industry must consider the differences...
Persistent link: https://www.econbiz.de/10014514077
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Supply chain antecedents of servitization : a study in ETO machinery companies
Masi, Antonio; Pero, Margherita; Abdelkafi, Nizar - In: International journal of production economics 258 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014282837
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Business customer experience in B2B2C service settings : a scale development
Rejikumar G.; Ajitha, Aswathy Asokan - In: The journal of business & industrial marketing 38 (2023) 4, pp. 886-904
Persistent link: https://www.econbiz.de/10014227511