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Service quality
Consumer behaviour
81,935
Konsumentenverhalten
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Social Web
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20,263
Theorie
12,972
Theory
12,731
Product quality
10,726
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Relationship marketing
9,993
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8,246
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8,208
Internet marketing
8,170
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6,939
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6,166
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6,154
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6,070
Customer satisfaction
6,019
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5,851
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5,801
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5,374
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5,094
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4,944
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4,786
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4,768
Germany
4,752
Brand
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World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
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Journal of retailing and consumer services
238
International journal of hospitality management
207
Journal of business research : JBR
128
The journal of services marketing
112
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
83
The service industries journal
76
Journal of travel and tourism marketing
71
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Cogent business & management
49
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
The TQM journal : the international review of organizational improvement
40
Total quality management & business excellence
37
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
33
Journal of service management
33
International journal of quality & reliability management
32
Journal of air transport management
32
Psychology & marketing
30
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
28
Quality management journal : QMJ
27
International journal of services, economics and management
26
Managing service quality : MSQ ; an international journal
26
International journal of productivity and quality management : IJPQM
25
Journal of Services Marketing
25
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
International journal of business information systems : IJBIS
20
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ECONIS (ZBW)
5,369
Other ZBW resources
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1
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
4
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
7
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
8
Impact of social media marketing on consumer buying behavior on clothing in Kathmandu valley
Saha, Pappu
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013204434
Saved in:
9
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
10
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
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