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Service quality
Consumer behaviour
82,943
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Electronic Commerce
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Malaysia
17,127
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13,142
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6,420
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6,310
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6,194
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6,134
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5,277
Werbung
5,257
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5,169
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5,076
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4,989
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14
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13
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13
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13
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12
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12
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11
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11
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Sreejesh, S.
11
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10
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10
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10
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10
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9
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9
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9
Qu, Hailin
9
Voorhees, Clay M.
9
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9
Xu, Xun
9
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8
Bauer, Hans H.
8
Falk, Tomas
8
Grewal, Dhruv
8
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Journal of retailing and consumer services
240
International journal of hospitality management
205
Journal of business research : JBR
127
The journal of services marketing
112
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
80
The service industries journal
76
Journal of travel and tourism marketing
73
Services marketing quarterly
72
Journal of service research : JSR
53
Cogent business & management
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
Asia Pacific journal of marketing and logistics
34
Journal of service management
34
Tourism management : research, policies, practice
34
International journal of services, economics and management
33
International journal of electronic marketing and retailing : IJEMR
32
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
31
Journal of air transport management
30
International journal of quality & reliability management
28
International journal of services and operations management
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
Psychology & marketing
28
The TQM journal : the international review of organizational improvement
28
Journal of service research
27
Journal of Services Marketing
25
Journal of internet commerce
25
Journal of strategic marketing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of the Academy of Marketing Science
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of retail & distribution management
21
International journal of services and operations management : IJSOM
21
Journal of hospitality and tourism insights
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ECONIS (ZBW)
4,983
Other ZBW resources
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BASE
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RePEc
1
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1
What influences online shopping in Nigeria : trust or website quality?
Esho, Ebes
;
Verhoef, Grietjie
- In:
African journal of business and economic research : AJBER
16
(
2021
)
3
,
pp. 155-175
Persistent link: https://www.econbiz.de/10013282425
Saved in:
2
Performance measure of online system acceptance and customer satisfaction through airlines websites in
Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
3
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
4
Analysing the complexities of website functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
5
Factors influencing online advertisements of passenger cars : evidence from the Silicon Valley of India
Nikhil V. P.
;
Naresh G.
- In:
South Asian journal of management : SAJM
28
(
2021
)
4
,
pp. 37-56
Persistent link: https://www.econbiz.de/10013040787
Saved in:
6
Determinants of an organization's website ease of use : the moderating role of product tangibility
Aljukhadar, Muhammad
;
Senecal, Sylvain
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 337-359
Persistent link: https://www.econbiz.de/10011398649
Saved in:
7
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
8
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
9
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
10
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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