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~subject:"Service quality"
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Service quality
Consumer behaviour
90
Konsumentenverhalten
87
Relationship marketing
87
Beziehungsmarketing
84
Customer integration
43
Kundenintegration
43
Brand management
40
Markenführung
40
Dienstleistungsqualität
31
Social Web
29
Social web
29
Brand image
27
Customer satisfaction
27
Internet marketing
27
Markenimage
27
Online-Marketing
27
Kundenzufriedenheit
24
India
18
Confidence
14
Customer engagement
14
Indien
14
Vertrauen
14
Brand
13
Markenartikel
13
Marketing management
13
Marketingmanagement
13
Viral marketing
12
Virales Marketing
12
Einzelhandel
11
Emerging economies
11
Retail trade
11
Schwellenländer
11
Structural equation model
11
Betriebliche Wertschöpfung
10
Innovation
10
Strukturgleichungsmodell
10
USA
10
United States
10
Value creation
10
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29
Aufsatz in Zeitschrift
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2
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Language
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English
32
Author
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Roy, Sanjit
12
Hollebeek, Linda D.
11
Roy, Sanjit Kumar
7
Balaji, M. S.
5
Lassar, Walfried M.
5
Ganguli, Shirshendu
3
Islam, Jamid Ul
3
Rather, Raouf Ahmad
3
Bang, Nguyen
2
Brady, Michael K.
2
Butaney, Gul T.
2
Clark, Moira K.
2
Khan, Imran
2
Rahman, Zillur
2
Shekhar, Vaibhav
2
Sprott, David E.
2
Adapa, Sujana
1
Bakhsh, Naghmeh Nik
1
Balaji, M S
1
Barakshina, Tatiana
1
Batat, Wided
1
Behnam, Mohsen
1
Casas, Ramunas
1
Chen, Tom
1
Eshghi, Abdolreza
1
Farabi, Reza
1
Fatma, Mobin
1
Figueiredo, Bernardo
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Gruner, Richard L.
1
Guo, Jingjing
1
Hammedi, Wafa
1
Hewett, Kelly
1
Hibbert, Sally
1
Jiang, Yangyang
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Luca, Nadina
1
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Journal of retailing and consumer services
4
Journal of strategic marketing
4
European journal of marketing : EJM
2
Journal of business research : JBR
2
Journal of service research
2
The journal of services marketing
2
The service industries journal
2
Handbook of research on customer engagement
1
International journal of services, economics and management
1
Journal of international marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
Organizations and markets in emerging economies
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
31
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Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
2
Measurement and validation of online financial service quality (OFSQ)
Roy, Sanjit
;
Balaji, M. S.
- In:
Marketing intelligence & planning
33
(
2015
)
7
,
pp. 1004-1026
Persistent link: https://www.econbiz.de/10011447928
Saved in:
3
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
4
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
5
A cross-country study of service productivity
Sekhon, Harjit
;
Yalley, Andrews Agya
;
Roy, Sanjit
; …
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
Saved in:
6
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
9
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
10
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
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