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~subject:"Service quality"
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Service quality
Consumer behaviour
83,888
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Relationship marketing
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Theory
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Han, Heesup
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25
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23
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21
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20
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16
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16
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15
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15
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14
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13
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13
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12
Qu, Hailin
12
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12
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11
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11
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Miao, Li
10
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10
Witell, Lars
10
Amin, Muslim
9
Harun, Ahasan
9
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9
Le Nguyen Hau
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International Conference on Services Management <North Cyprus)>
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Springer Fachmedien Wiesbaden
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Journal of retailing and consumer services
274
International journal of hospitality management
260
Journal of business research : JBR
160
The journal of services marketing
146
The service industries journal
112
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
81
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
67
Service business
63
Journal of service management
56
Cogent business & management
54
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of quality and service sciences
43
Asia Pacific journal of marketing and logistics
41
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
The international journal of bank marketing : IJBM
37
International journal of services, economics and management
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
33
Total quality management & business excellence
32
Psychology & marketing
31
Journal of Services Marketing
30
European journal of marketing : EJM
29
International journal of services and operations management : IJSOM
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
28
Marketing intelligence & planning
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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ECONIS (ZBW)
6,307
Other ZBW resources
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1
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1
Predicting customer engagement behaviour : the mediating role of hotel functional quality in the Vietnamese hotel industry
Khalifa, Gamal S. A.
;
Nguyen Vu Hieu Trung
;
Md Sazzad …
- In:
International journal of services and operations …
43
(
2022
)
3
,
pp. 312-337
Persistent link: https://www.econbiz.de/10013553294
Saved in:
2
Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.
;
Santhi, P.
- In:
GITAM journal of management : a quarterly publication …
13
(
2015
)
2
,
pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
Saved in:
3
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
4
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
5
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
6
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
Antecedents and consequences of using information from customers involved in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana-Isabel
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10010248165
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
10
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
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