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Commercial hospitality in restaurants and tourist accommodation : perspectives from international consumer experience in Scotland
Teng, Chih-ching - In: International journal of hospitality management 30 (2011) 4, pp. 866-874
Persistent link: https://www.econbiz.de/10009242119
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Service orientation : antecedents, outcomes, and implications for hospitality research and practice
Teng, Chih-ching; Barrows, Clayton W. - In: The service industries journal 29 (2009) 9/10, pp. 1413-1435
Persistent link: https://www.econbiz.de/10003914942
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Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching; Chang, Jung-hua - In: International journal of hospitality management 32 (2013), pp. 169-178
Persistent link: https://www.econbiz.de/10009717653
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Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao; Yang, Huijun; Wang, Yao-Chin; Song, Hanqun - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
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Robotic employees vs. human employees : customers' perceived authenticity at casual dining restaurants
Song, Hanqun; Wang, Yao-Chin; Yang, Huijun; Ma, Emily Jintao - In: International journal of hospitality management 106 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013383282
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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405