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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Beziehungsmarketing
25,192
Relationship marketing
25,164
Theorie
13,567
Theory
13,297
Soziale Beziehungen
8,565
Motivation
8,559
Social relations
8,280
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8,005
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8,001
Kundenzufriedenheit
7,795
Customer satisfaction
7,783
Markenimage
6,863
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6,836
Deutschland
6,822
USA
6,421
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6,408
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6,209
Social web
6,205
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6,180
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6,149
Online-Handel
5,808
Online retailing
5,791
Experiment
5,245
Online-Marketing
5,179
Internet marketing
5,139
Electronic Commerce
4,599
Einzelhandel
4,536
Retail trade
4,449
E-commerce
4,440
Brand
4,375
Markenartikel
4,368
Vertrauen
3,861
Marketingmanagement
3,831
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3,826
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3,801
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3,793
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Han, Heesup
37
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29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Marimon, Frederic
10
Miao, Li
10
Park, Jungkun
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Schumann, Jan Hendrik
9
Sparks, Beverley
9
Su, LuJun
9
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9
Xu, Xun
9
Ali, Faizan
8
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OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Verlag Dr. Kovač
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Centre for Educational Research and Innovation
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Friedrich-Schiller-Universität Jena
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1
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1
IGI Global
1
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1
International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität Clausthal
1
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1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
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Journal of retailing and consumer services
268
International journal of hospitality management
241
Journal of business research : JBR
160
The journal of services marketing
145
The service industries journal
108
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
82
Services marketing quarterly
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
75
Journal of service research : JSR
66
Service business
61
Cogent business & management
55
Journal of service management
49
Tourism management : research, policies, practice
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Asia Pacific journal of marketing and logistics
40
Journal of air transport management
40
Journal of service research
40
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
International journal of services, economics and management
35
Journal of strategic marketing
34
Total quality management & business excellence
33
Journal of the Academy of Marketing Science
32
Psychology & marketing
31
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of retailing
26
Marketing intelligence & planning
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Technological forecasting & social change : an international journal
23
International journal of electronic customer relationship management : IJECRM
22
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ECONIS (ZBW)
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1
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
2
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
3
Understanding promotional service interactions through social exchange theory of affect
Mukherjee, Tuheena
;
Bhal, Kanika T.
- In:
Journal of promotion management : JPM
23
(
2017
)
5
,
pp. 689-707
Persistent link: https://www.econbiz.de/10011799558
Saved in:
4
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
5
Impact of Airbnb on customers' behavior In the UK hotel industry
Lu, Luqi
;
Tabari, Saloomeh
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
1
,
pp. 13-26
Persistent link: https://www.econbiz.de/10012005714
Saved in:
6
Collaborative consumption continuance : a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services
Lim, Weng Marc
;
Gupta, Gaurav
;
Biswas, Baidyanath
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1463-1484
Persistent link: https://www.econbiz.de/10013463454
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
9
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
10
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
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