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Characteristics of services : a new approach uncovers their value

Benoit, Sabine - In: The journal of services marketing 24 (2010) 5, pp. 359-368

Persistent link: https://www.econbiz.de/10008653369

Gültigkeit der Charakteristika von Dienstleistungen : eine Frage des Bezugsobjektes

Benoit, Sabine - In: Neue Herausforderungen an das Dienstleistungsmarketing, (pp. 197-215). 2008

Persistent link: https://www.econbiz.de/10003675963

Understanding on-the-go consumption : identifying and quantifying its determinants

Benoit, Sabine; Schäfers, Tobias; Heider, Raphael - In: Journal of retailing and consumer services 31 (2016), pp. 32-42

Persistent link: https://www.econbiz.de/10011528499

A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors

Benoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; … - In: Journal of business research : JBR 79 (2017), pp. 219-227

Persistent link: https://www.econbiz.de/10011745282

Innovation in the sharing economy : a framework and future research agenda

Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216

Persistent link: https://www.econbiz.de/10013325588

Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Burton, Jamie; Alkire, Linda; Gruber, Thorsten; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 142-147

Persistent link: https://www.econbiz.de/10011654609

Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Burton, Jamie; Nasr, Linda; Gruber, Thorsten; Bruce, … - In: Journal of Services Marketing 31 (2017) 2, pp. 142-147

Purpose This paper aims to outline the purpose, planning, development and delivery of the “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data” held at Alliance Manchester Business School on 18th and 19th January 2016, at which four...

Persistent link: https://www.econbiz.de/10014905858

Transformative service research and service design : synergistic effects in healthcare

Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113

Persistent link: https://www.econbiz.de/10011848039

Data‐driven services marketing in a connected world

Kumar, V.; Chattaraman, Veena; Neghina, Carmen; Skiera, … - In: Journal of Service Management 24 (2013) 3, pp. 330-352

Purpose – The purpose of this paper is to provide insights into the benefits of data‐driven services marketing and provide a conceptual framework for how to link traditional and new sources of customer data and their metrics. Linking data and metrics to strategic and tactical business...

Persistent link: https://www.econbiz.de/10014894460

Contagious effects of customer misbehavior in access-based services

Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21

Persistent link: https://www.econbiz.de/10011433127