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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich; Zogaj, Shkodran - In: International journal of knowledge management : IJKM ; … 12 (2016) 2, pp. 1-19
Persistent link: https://www.econbiz.de/10011623443
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Customer integration 4.0 : leveraging customer knowledge in innovation processes by using digital technologies
Füller, Kathrin Jasmin - 2017
Persistent link: https://www.econbiz.de/10011809713
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Influence of customer participation on co-creation intention of brand value under social media
Lin, Mengfei; Wang, Zhihua; Chen, Chunfeng - In: Journal of information & knowledge management : JIKM 22 (2023) 5, pp. 1-24
Persistent link: https://www.econbiz.de/10014494596
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Challenges of social media marketing : an explorative international study of hotels
Högberg, Karin - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 127-141
Persistent link: https://www.econbiz.de/10011745954
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Effective tools for customer knowledge management
Al-Busaidi, Kamla Ali - In: Customer-centric knowledge management : concepts and …, (pp. 102-123). 2012
Persistent link: https://www.econbiz.de/10009312466
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Implementing customer knowledge management with internet social networking
Yeh, Hsiaoping - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 322-338
Persistent link: https://www.econbiz.de/10011346943
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Exploring customer knowledge from social media to improve the performance of strategy
Weng, Tzu-Chun - In: International journal of management, knowledge and … 3 (2014) 2, pp. 261-279
Persistent link: https://www.econbiz.de/10010528420
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Customer knowledge management via social media : the case of Starbucks
Chua, Alton Y. K.; Banerjee, Snehasish - In: Journal of knowledge management 17 (2013) 2, pp. 237-249
Persistent link: https://www.econbiz.de/10009753224
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Innovation management, lead-users, and social media : introduction of a conceptual framework for integrating social media tools in lead-user management
Ernst, Markus; Brem, Alexander; Voigt, Kai-Ingo - In: Social media in strategic management, (pp. 169-195). 2013
Persistent link: https://www.econbiz.de/10010226689