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Journal of business research : JBR
250
Journal of retailing and consumer services
210
International journal of internet marketing and advertising : IJIMA
113
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
82
Technological forecasting & social change : an international journal
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Journal of promotion management : innovations in planning and applied research
57
Journal of internet commerce
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Journal of marketing communications
54
Psychology & marketing
53
International journal of electronic marketing and retailing : IJEMR
52
International journal of hospitality management
51
International journal of advertising : the review of marketing communications
48
The journal of brand management : an international journal
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Electronic commerce research
41
Journal of electronic commerce research : JECR
40
Journal of marketing management : JMM ; journal of the Academy of Marketing
40
Marketing intelligence & planning
40
Information systems research : ISR
39
International journal of business information systems : IJBIS
39
International journal of consumer studies
39
Journal of management information systems : JMIS
39
Journal of strategic marketing
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Journal of marketing
38
International journal of technology marketing : IJTMkt
37
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37
Journal of travel and tourism marketing
36
Tourism management : research, policies, practice
36
Cogent business & management
35
International journal of electronic commerce : IJEC
34
Business horizons
30
Journal of hospitality marketing & management
30
SpringerLink / Bücher
30
Young consumers : insight and ideas for responsible marketers
30
Asia Pacific journal of marketing and logistics
29
International journal of contemporary hospitality management
29
International journal of e-business research : an official publication of the Information Resources Management Association
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ECONIS (ZBW)
6,177
EconStor
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
5
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
6
Repurchase
loyalty
for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
8
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
9
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
10
#IHateYourBrand: adaptive service recovery strategies on Twitter
Abney, Alexandra K.
;
Pelletier, Mark J.
;
Ford, …
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 281-294
Persistent link: https://www.econbiz.de/10011741259
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