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Complaining practices on social media in tourism : a value co-creation and co-destruction perspective

Dolan, Rebecca; Seo, Yuri; Kemper, Joya - In: Tourism management : research, policies, practice 73 (2019), pp. 35-45

Persistent link: https://www.econbiz.de/10012004632

Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry

Lei, Soey Sut Ieng; Ye, Shun; Wang, Dan; Law, Chun Hung … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 229-251

Persistent link: https://www.econbiz.de/10012201334

Value co-creation in ecotourism : finding solutions in a digital era

Hernández-López, Laura; Barrio-García, Salvador del - In: Journal of business 10 (2018) 1, pp. 38-51

Persistent link: https://www.econbiz.de/10012131490

Managing customer reviews for value co-creation : an empowerment theory perspective

Shin, Hakseung; Perdue, Richard R.; Pandelaere, Mario - In: Journal of travel research : a quarterly publication of … 59 (2020) 5, pp. 792-810

Persistent link: https://www.econbiz.de/10012215793

The link of corporate social responsibility communication towards customer value co-creation : an empirical study in banking business Indonesia

Nizar Fauzan; Pensri Jaroenwanit - In: Thailand and the world economy 42 (2024) 1, pp. 196-213

Corporate social responsibility (CSR) is integral to its strategy to promote long-term success and improve the community's well-being. It involves identifying and implementing strategies and procedures designed to promote ethical practices. The concept of CSR is crucial to a banking business's...

Persistent link: https://www.econbiz.de/10014513539

Tourists' experiential value co-creation through online social contacts : customer-dominant logic perspective

Fan, Daisy X. F.; Hsu, Cathy H. C.; Lin, Bingna - In: Journal of business research : JBR 108 (2020), pp. 163-173

Persistent link: https://www.econbiz.de/10012175292

Facilitating value : how organizations deploy resources in social media-based brand communities

Sorensen, Anne - In: Journal of business research : JBR 136 (2021), pp. 678-694

Persistent link: https://www.econbiz.de/10012663247

The role of marketer-generated content in customer engagement marketing

Meire, Matthijs; Hewett, Kelly; Ballings, Michel; Kumar, V. - In: Journal of marketing 83 (2019) 6, pp. 21-42

Persistent link: https://www.econbiz.de/10012176245

Do brand relationships on social media motivate young consumers' value co-creation and willingness to pay? : the role of brand love

Wallace, Elaine; Torres, Pedro M.; Augusto, Mário Gomes; … - In: The journal of product & brand management 31 (2022) 2, pp. 189-205

Persistent link: https://www.econbiz.de/10013164305

Customer psychological empowerment as a critical source of customer engagement

Morrongiello, Caroline; N’Goala, Gilles; Kreziak, … - In: International studies of management and organization 47 (2017) 1, pp. 61-87

Persistent link: https://www.econbiz.de/10011657590