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Exploration of quality dimensi...
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Social web
Consumer behaviour
82,818
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80,338
Relationship marketing
26,165
Beziehungsmarketing
25,491
Service quality
21,605
Dienstleistungsqualität
20,854
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16,836
Theorie
16,744
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16,447
Customer satisfaction
15,419
Quality management
15,156
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13,835
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10,783
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10,761
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8,837
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8,468
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8,435
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8,385
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8,225
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8,098
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7,314
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7,263
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6,251
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6,234
Social Web
6,048
Perception
5,868
Online-Marketing
5,375
Internet marketing
5,353
Wahrnehmung
5,339
Electronic Commerce
5,006
Einzelhandel
4,894
E-commerce
4,851
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4,848
Brand
4,578
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4,564
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4,135
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4,112
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Filieri, Raffaele
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15
Hollebeek, Linda D.
15
Law, Chun Hung Roberts
15
Flavián Blanco, Carlos
14
Martínez-López, Francisco J.
14
Agnihotri, Raj
13
Rita, Paulo
13
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12
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11
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Ranfagni, Silvia
11
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10
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10
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10
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10
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10
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9
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9
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9
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9
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9
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9
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8
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8
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8
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8
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8
Dolan, Rebecca
8
Liang, Sai
8
Luo, Xueming
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Pantano, Eleonora
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Ruyter, Ko de
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Sohail, M. Sadiq
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
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1
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1
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1
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Journal of business research : JBR
246
Journal of retailing and consumer services
180
International journal of internet marketing and advertising : IJIMA
108
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
83
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
83
Technological forecasting & social change : an international journal
70
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
69
The journal of product & brand management
60
Journal of promotion management : innovations in planning and applied research
57
Journal of internet commerce
55
Journal of marketing communications
55
International journal of electronic marketing and retailing : IJEMR
52
International journal of advertising : the review of marketing communications
48
Psychology & marketing
48
International journal of hospitality management
43
The journal of brand management : an international journal
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Journal of electronic commerce research : JECR
40
Journal of marketing management : JMM ; journal of the Academy of Marketing
40
Marketing intelligence & planning
40
Information systems research : ISR
39
International journal of business information systems : IJBIS
39
International journal of consumer studies
39
Journal of management information systems : JMIS
39
Journal of strategic marketing
39
Journal of marketing
38
Electronic commerce research
37
International journal of technology marketing : IJTMkt
37
Journal of marketing management : MM
36
Journal of travel and tourism marketing
36
Cogent business & management
35
Tourism management : research, policies, practice
35
International journal of electronic commerce : IJEC
33
Business horizons
30
Young consumers : insight and ideas for responsible marketers
30
Asia Pacific journal of marketing and logistics
29
International journal of contemporary hospitality management
29
Journal of hospitality marketing & management
29
International journal of e-business research : an official publication of the Information Resources Management Association
28
Journal of the Academy of Marketing Science
28
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ECONIS (ZBW)
6,044
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1
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
2
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
5
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
6
Angry customers, e-world-of-mouth and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
- In:
Journal of economic behavior & organization : JEBO
84
(
2012
)
3
,
pp. 813-828
Persistent link: https://www.econbiz.de/10009703165
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Wu, Li wei
;
Liu, …
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
9
Tourist expectations and
perception
of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
10
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
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