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Service Quality and Management
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Social web
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Qualitätsmanagement
16,908
Quality management
15,223
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11,429
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3,271
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2,744
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2,730
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2,726
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2,684
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2,671
Product quality
2,385
Produktqualität
2,374
Krankenhaus
2,366
Hospital
2,276
Social Web
2,240
Electronic Commerce
2,212
E-commerce
2,173
Brand image
2,065
Markenimage
2,058
Marketingmanagement
2,027
Marketing management
2,013
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1,910
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1,879
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1,801
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Harrigan, Paul
13
Agnihotri, Raj
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Hollebeek, Linda D.
11
Loureiro, Sandra Maria Correia
11
Itani, Omar S.
9
Ozuem, Wilson
9
Ahuja, Vandana
8
Hajli, Nick
7
Vrontis, Demetris
7
Alavi, Shirin
6
Alt, Rainer
6
Dholakia, Utpal M.
6
Kamboj, Shampy
6
Muhammad Anshari
6
Möhlenbruch, Dirk
6
Rahman, Zillur
6
Rather, Raouf Ahmad
6
Rita, Paulo
6
Theobald, Elke
6
Veloutsou, Cleopatra
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Bernoff, Josh
5
Bilgihan, Anil
5
Carlson, Jamie
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Constantinides, Efthymios
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De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
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Dölling, Steffen
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Fernandes, Teresa
5
Filieri, Raffaele
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5
Haenlein, Michael
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5
Karjaluoto, Heikki
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Ko, Eunju
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Kumar, Vikas
5
Lederman, Mara
5
Luoma-aho, Vilma
5
Malthouse, Edward C.
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5
Mohammad Nabil Almunawar
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IGI Global
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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American Marketing Association
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Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
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F.A.Z.-Institut für Management-, Markt- und Medieninformationen
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
National Bureau of Economic Research
1
Springer-Verlag GmbH
1
Steria Mummert Consulting AG
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
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Journal of business research : JBR
96
Journal of retailing and consumer services
71
Industrial marketing management : the international journal for industrial and high-tech firms
37
International journal of internet marketing and advertising : IJIMA
37
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of strategic marketing
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
The journal of brand management : an international journal
23
International journal of electronic marketing and retailing : IJEMR
20
Marketing intelligence & planning
20
Technological forecasting & social change : an international journal
20
Business horizons
19
International journal of hospitality management
19
International journal of business information systems : IJBIS
18
Journal of internet commerce
18
Journal of promotion management : innovations in planning and applied research
17
Journal of service management
17
Journal of marketing communications
16
The journal of services marketing
16
International journal of electronic customer relationship management : IJECRM
14
Journal of hospitality marketing & management
14
Journal of marketing
14
The service industries journal
14
Asia Pacific journal of marketing and logistics
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
Tourism management : research, policies, practice
13
Cogent business & management
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of electronic commerce research : JECR
12
Service business
12
Electronic commerce research
11
International journal of electronic commerce : IJEC
11
International journal of technology marketing : IJTMkt
11
Journal of marketing management : MM
11
The journal of business & industrial marketing
11
Information systems research : ISR
10
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ECONIS (ZBW)
2,239
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1
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
2
Angry customers, e-world-of-mouth and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
- In:
Journal of economic behavior & organization : JEBO
84
(
2012
)
3
,
pp. 813-828
Persistent link: https://www.econbiz.de/10009703165
Saved in:
3
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Wu, Li wei
;
Liu, …
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
6
Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Barquero …
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
Saved in:
7
Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar
;
Limupa, Arieffender
;
Junus, …
- In:
International journal of business information systems : …
19
(
2015
)
2
,
pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
Saved in:
8
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
9
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
10
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
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