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Social web
Consumer behaviour
83,162
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80,682
Bank
65,164
Relationship marketing
26,267
Beziehungsmarketing
25,593
Service quality
21,688
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20,937
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17,895
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10,951
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10,575
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10,025
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8,287
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8,240
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7,110
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7,063
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6,190
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6,174
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6,047
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5,921
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5,896
India
5,879
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5,831
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5,831
Bank lending
5,634
Online-Marketing
5,324
Internet marketing
5,299
Unternehmenserfolg
5,230
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5,177
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5,166
Bank regulation
5,160
Bankgeschäft
5,130
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5,074
Electronic Commerce
4,960
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4,864
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4,801
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19
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17
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15
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15
Flavián Blanco, Carlos
14
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14
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14
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14
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13
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12
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11
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11
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11
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11
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10
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10
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9
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9
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9
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9
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9
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9
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8
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8
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8
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8
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8
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8
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8
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8
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8
Pantano, Eleonora
8
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8
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8
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2
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AMA Summer Academic Conference <2023, San Francisco, Calif.>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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Center of Market Oriented Product and Production Management
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Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
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1
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1
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1
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1
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1
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1
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1
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1
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International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
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Journal of business research : JBR
247
Journal of retailing and consumer services
181
International journal of internet marketing and advertising : IJIMA
113
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
85
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
70
Technological forecasting & social change : an international journal
69
The journal of product & brand management
60
Journal of promotion management : innovations in planning and applied research
57
Journal of marketing communications
55
Journal of internet commerce
53
International journal of electronic marketing and retailing : IJEMR
52
Psychology & marketing
49
International journal of advertising : the review of marketing communications
48
International journal of hospitality management
46
The journal of brand management : an international journal
43
International journal of business information systems : IJBIS
41
Industrial marketing management : the international journal for industrial and high-tech firms
40
Marketing intelligence & planning
40
International journal of consumer studies
39
Journal of management information systems : JMIS
39
Journal of marketing management : JMM ; journal of the Academy of Marketing
39
Journal of strategic marketing
39
International journal of technology marketing : IJTMkt
38
Journal of electronic commerce research : JECR
38
Journal of marketing
38
Electronic commerce research
37
Cogent business & management
36
Information systems research : ISR
36
Journal of marketing management : MM
34
International journal of electronic commerce : IJEC
33
Journal of travel and tourism marketing
33
Tourism management : research, policies, practice
33
Business horizons
30
Asia Pacific journal of marketing and logistics
29
SpringerLink / Bücher
29
Young consumers : insight and ideas for responsible marketers
29
International journal of e-business research : an official publication of the Information Resources Management Association
28
Journal of fashion marketing and management
27
Journal of hospitality marketing & management
27
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ECONIS (ZBW)
6,044
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1
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10
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6,044
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1
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
2
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
3
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
4
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
5
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
6
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
7
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
8
Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
9
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
10
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
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