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~subject:"Stress"
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Das ethische Dilemma der Servi...
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Stress
Relationship marketing
26,208
Beziehungsmarketing
25,534
Unternehmensethik
17,545
Business ethics
16,958
Job satisfaction
13,639
Arbeitszufriedenheit
12,927
Dienstleistungssektor
12,417
Service industry
11,410
Consumer behaviour
10,384
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10,328
Arbeitskräfte
9,784
Workforce
9,002
Wirtschaftsethik
8,905
Deutschland
7,613
Economic ethics
7,193
Theorie
7,070
Theory
6,996
Customer satisfaction
6,929
Kundenzufriedenheit
6,820
Germany
6,670
Corporate Social Responsibility
6,280
Corporate social responsibility
6,272
Service quality
5,583
Dienstleistungsqualität
5,509
Ethics
5,399
Ethik
5,376
USA
4,654
United States
4,283
Work stress
3,956
Arbeitsverhalten
3,611
Work behaviour
3,594
Customer service
3,453
Mitarbeiterbindung
3,254
Employee retention
3,251
Kundenservice
3,060
Personalmanagement
2,942
Human Resource Management
2,930
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2,842
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2,828
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Cooper, Cary
33
Cooper, Cary L.
32
Torgler, Benno
27
Perrewé, Pamela L.
25
Gächter, Martin
21
Karatepe, Osman M.
21
Savage, David A.
15
Schaufeli, Wilmar B.
14
Ahlers, Elke
13
Bakker, Arnold B.
13
Hochwarter, Wayne A.
13
Yin, Sandra
13
Yohannes, Yisehac
13
von Grebmer, Klaus
13
Örtqvist, Daniel
13
De Witte, Hans
12
Rosen, Christopher C.
12
Rossin-Slater, Maya
12
Wincent, Joakim
12
Heywood, John S.
11
Jirjahn, Uwe
11
Levi, Lennart
11
Savage, David
11
Sutter, Matthias
11
Baktash, Mehrzad B.
10
Burke, Ronald J.
10
Devereux, Paul J.
10
Kapteyn, Arie
10
Lenz, Marc V.
10
Quick, James C.
10
Smith, James P.
10
Sonnentag, Sabine
10
Black, Sandra E.
9
Charoensukmongkol, Peerayuth
9
De Clercq, Dirk
9
Demerouti, Evangelia
9
Ferris, Gerald R.
9
Hamermesh, Daniel S.
9
Kwan, Ho Kwong
9
Salvanes, Kjell G.
9
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National Bureau of Economic Research
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International Food Policy Research Institute (IFPRI)
13
Tilburg University, Work and Organization Research Centre
11
Springer Fachmedien Wiesbaden
10
Europäische Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz
9
Edward Elgar Publishing
6
European Foundation for the Improvement of Living and Working Conditions
6
Université Paris-Dauphine (Paris IX)
6
Information Resources Management Association
5
Internationales Arbeitsamt
4
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
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HAL
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Harvard Graduate School of Business Administration
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School of Economics and Finance, Business School
3
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3
Wissenschaftszentrum Berlin für Sozialforschung / Forschungsschwerpunkt Arbeitspolitik
3
Campus Verlag
2
Center for Research in Economics, Management and the Arts (CREMA)
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Eric Cuvillier <Firma>
2
Haufe-Lexware GmbH & Co. KG
2
International Labour Office
2
Internationale Arbeitsorganisation
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Internationales Institut für Vergleichende Gesellschaftsforschung <Berlin, West>
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OECD
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American Psychological Association
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Bundesanstalt für Arbeitsschutz und Unfallforschung <Dortmund>
1
Bundesvereinigung der Deutschen Arbeitgeberverbände / Arbeitskreis Psychische Belastung
1
C.E.P.R. Discussion Papers
1
Canadian Agricultural Economics Society - CAES
1
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Journal of Managerial Psychology
97
International journal of hospitality management
67
Journal of vocational behavior
57
Discussion paper series / IZA
49
Journal of managerial psychology
47
Journal of business and psychology
45
Journal of business research : JBR
40
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
37
Personnel Review
33
The international journal of human resource management
33
International journal of contemporary hospitality management
32
Leadership & Organization Development Journal
30
International journal of human resource management
29
Social Science & Medicine
29
Journal of career development
28
Human relations
27
IZA Discussion Paper
26
Academy of Management journal : AMJ
24
Journal of business ethics : JOBE
24
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
24
Human resource management
22
NBER working paper series
21
Career Development International
20
Working paper / National Bureau of Economic Research, Inc.
20
Industrial and Commercial Training
19
Journal of personnel psychology
19
Leadership & organization development journal
19
NBER Working Paper
19
Personnel review
19
Career development international : the journal for executive, consultants, academics and individuals
17
Journal of management & organization : JMO
17
Pakistan journal of commerce and social sciences
17
Research in occupational stress and well being
17
Human Resource Management International Digest
16
SpringerLink / Bücher
16
The Oxford handbook of organizational well-being
16
Administrative Sciences : open access journal
15
Health care management review : HCM review
15
International journal of manpower
15
Journal of economic behavior & organization : JEBO
15
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ECONIS (ZBW)
4,043
Other ZBW resources
427
USB Cologne (EcoSocSci)
217
RePEc
151
EconStor
91
BASE
2
USB Cologne (business full texts)
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ArchiDok
1
OLC EcoSci
1
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1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
4
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
5
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
6
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
7
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
8
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
9
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
Saved in:
10
Good barrels yield healthy apples : organizational ethics as a mechanism for mitigating work-related
stress
and promoting employee well-being
Schwepker, Charles H. <Jr.>
;
Valentine, Sean R.
; …
- In:
Journal of business ethics : JBE
174
(
2021
)
1
,
pp. 143-159
Persistent link: https://www.econbiz.de/10012655490
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