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Affectivity and organizational politics as antecedents of burnout among frontline hotel employees

Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75

Persistent link: https://www.econbiz.de/10009406151

The effects of organizational and personal resources on stress, engagement, and job outcomes

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161

Persistent link: https://www.econbiz.de/10011924635

Does hope moderate the impact of job burnout on frontline bank employees’ in‐role and extra‐role performances?

Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: International Journal of Bank Marketing 31 (2013) 1, pp. 56-70

Purpose – The purpose of this paper is to examine whether hope as a personal resource moderates the relationships between job burnout and frontline bank employees’ in‐role and extra‐role performances. Design/methodology/approach – Frontline employees of several banks throughout the...

Persistent link: https://www.econbiz.de/10014760063

Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion

Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17

Persistent link: https://www.econbiz.de/10011998017

Do job resources moderate the effect of emotional dissonance on burnout? : a study in the city of Ankara, Turkey

Karatepe, Osman M. - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 44-65

Persistent link: https://www.econbiz.de/10008992203

Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?

Karatepe, Osman M. - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 4-26

Persistent link: https://www.econbiz.de/10010516553

Core self-evaluations, exhaustion, and job outcomes : a study of frontline hotel employees in Iran

Karatepe, Osman M. - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 4, pp. 248-257

Persistent link: https://www.econbiz.de/10009408563

The effects of work overload and work-familiy conflict on job embeddedness and job performance : the mediation of emotional exhaustion

Karatepe, Osman M. - In: International journal of contemporary hospitality management 25 (2013) 4, pp. 614-634

Persistent link: https://www.econbiz.de/10009761344

The effect of positive and negative work-family interaction on exhaustion : does work social support make a difference?

Karatepe, Osman M. - In: International journal of contemporary hospitality management 22 (2010) 6, pp. 836-856

Persistent link: https://www.econbiz.de/10008749356

Customer aggression, emotional exhaustion, and hotel employee outcomes : a study in the United Arab Emirates

Karatepe, Osman M. - In: Journal of travel and tourism marketing 28 (2011) 3, pp. 279-295

Persistent link: https://www.econbiz.de/10009272080