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How to recover trust in the banking industry? : a game theory approach to empirical analyses of bank and corporate customer relationships
Dahlstrom, Robert; Nygaard, Arne; Kimasheva, Maria; … - In: The international journal of bank marketing : IJBM 32 (2014) 4, pp. 268-278
Persistent link: https://www.econbiz.de/10010387146
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Vertrauen in Wertschöpfungspartnerschaften : eine Analyse aus Sicht der neuen Institutionenökonomie
Pieper, Joachim - 2000
Persistent link: https://www.econbiz.de/10001431445
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Creating trust in piranha-infested waters : the confluence of buyer, supplier and host country contexts
Zaheer, Akbar; Kamal, Darcy K. Fudge - In: Journal of international business studies : JIBS ; an … 42 (2011) 1, pp. 48-55
Persistent link: https://www.econbiz.de/10008909589
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Buyer-supplier negotiations following reported delivery failure : a conceptual framework
Srivastava, B. N.; Joshi, Chetan; Sett, Rahul Kumar - 2012
Persistent link: https://www.econbiz.de/10009697099
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Waheed, Abdul - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
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The price of good friendships : examining the roles of relationship norms and perceived controllability in service failure encounters
Li, Zongchao; Tao, Weiting; Wu, Linwan - In: International journal of business communication : IJBC … 60 (2023) 1, pp. 105-129
Persistent link: https://www.econbiz.de/10014228978
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Competence- and integrity-based trust in interorganizational relationships : which matters more?
Connelly, Brian L.; Crook, T. Russell; Combs, James G.; … - In: Journal of management : JOM 44 (2018) 3, pp. 919-945
Persistent link: https://www.econbiz.de/10011963623
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When can you trust "trust"? : calculative trust, relational trust, and supplier performance
Poppo, Laura; Zhou, Kevin Zheng; Li, Julie J. - In: Strategic management journal 37 (2016) 4, pp. 724-741
Persistent link: https://www.econbiz.de/10011499065
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Governance mechanisms in sustainable buyer-supplier relationships
Egle, Stefan - 2015
Firmen stehen vor dem Problem, dass Lieferanten ihre soziale und ökologische Performance oft geschönt darstellen. Um diese Informationsverzerrung aufzulösen, werden bei neuen Lieferantenverträgen Kontrollmechanismen entwickelt, die eine verbesserte Überprüfung der Performance zulassen...
Persistent link: https://www.econbiz.de/10011450331