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International journal of hospitality management
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3
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3
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
38
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1
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
2
Exploring healthcare/health-product ecommerce satisfaction : a text mining and machine learning application
Chatterjee, Swagato
;
Goyal, Divesh
;
Prakash, Atul
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 815-825
Persistent link: https://www.econbiz.de/10012545019
Saved in:
3
Analysing online reviews of restaurants in Malaysia : a novel approach to descriptive and predictive analytic
Kok Wei Khong
;
Shasha Teng
;
Butt, Mohammad Mohsin
; …
- In:
International journal of electronic business : IJEB
16
(
2021
)
4
,
pp. 315-335
Persistent link: https://www.econbiz.de/10012669833
Saved in:
4
Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha
;
Kumar, Deepak S.
;
Purani, Keyoor
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
Saved in:
5
Attribute sentiment scoring with online text reviews : accounting for language structure and missing attributes
Chakraborty, Ishita
;
Kim, Minkyung
;
Sudhir, K.
- In:
Journal of marketing research
59
(
2022
)
3
,
pp. 600-622
Persistent link: https://www.econbiz.de/10013258058
Saved in:
6
Big social data and customer decision making in vegetarian restaurants : a combined machine learning method
Nilashi, Mehrbakhsh
;
Hossein Ahmadi
;
Arji, Goli
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012648898
Saved in:
7
Reading between the lines : understanding customer experience with disruptive technology through online reviews
Robertson, Jeandri
;
Ferreira, Caitlin
;
Paschen, Jeannette
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
3
,
pp. 215-224
Persistent link: https://www.econbiz.de/10012668431
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8
The effect of content depth and deviation on online review helpfulness : evidence from double-hurdle model
Wu, Chaojiang
;
Mai, Feng
;
Li, Xiaolin
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012494899
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9
Listening to the voice of the guest : a framework to improve decision-making processes with text data
Marcolin, Carla B.
;
Becker, João Luiz
;
Wild, Fridolin
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012495045
Saved in:
10
Identifying customer needs from user-generated content
Timoshenko, Artem
;
Hauser, John R.
- In:
Marketing science : the marketing journal of the …
38
(
2019
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011999542
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