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Theorie
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Bruhn, Manfred
59
Homburg, Christian
51
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41
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36
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34
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33
Siciliani, Luigi
33
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32
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28
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25
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25
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24
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24
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23
Peitz, Martin
23
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21
Piller, Frank T.
21
Inderst, Roman
20
Janssen, Maarten C. W.
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Rudanko, Leena
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19
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19
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18
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18
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18
Ahlert, Dieter
17
Gierl, Heribert
17
Hennig-Thurau, Thorsten
17
Herweg, Fabian
17
Vermeulen, Frederic
17
Dellaert, Benedict G. C.
16
Fishman, Arthur
16
Oswald, Andrew J.
16
Swoboda, Bernhard
16
Albers, Sönke
15
Armstrong, Mark
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106
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SpringerLink / Bücher
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CESifo working papers
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Management science : journal of the Institute for Operations Research and the Management Sciences
77
International journal of industrial organization
74
Journal of economic behavior & organization : JEBO
73
Economics letters
71
Journal of business research : JBR
69
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
65
Springer eBook Collection / Business and Economics
63
Journal of economic psychology : research in economic psychology and behavioral economics
60
Discussion paper series / IZA
55
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54
The American economic review
49
International journal of production research
48
Discussion paper / Tinbergen Institute
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Discussion paper
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43
International journal of production economics
41
CESifo Working Paper
38
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38
Information economics and policy : IEP
35
Journal of economics
35
Telecommunications policy : the international journal of digital economy, data sciences and new media
35
The Rand journal of economics
35
Applied economics
34
CESifo Working Paper Series
34
Journal of business economics : JBE
34
Operations research
34
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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ECONIS (ZBW)
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EconStor
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USB Cologne (EcoSocSci)
13
OLC EcoSci
1
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1
Kundenzufriedenheit
im Tourismus : Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche
Dreyer, Axel
;
Dehner, Christian
-
1998
Persistent link: https://www.econbiz.de/10014267858
Saved in:
2
Verdünnte Verfügungsrechte : Konzeptualisierung und Operationalisierung der Dienstleistungsqualität auf der Grundlage der Property Rights Theorie
Ullrich, Frank
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002170971
Saved in:
3
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
4
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
5
How customer
satisfaction
with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
6
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
7
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
8
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
9
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
10
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
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