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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.; Augustyn, Marcjanna M. - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
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A dynamic quality control approach by improving dominant factors based on improved principal component analysis
Diao, Guangzhou; Zhao, Liping; Yao, Yiyong - In: International journal of production research 53 (2015) 14, pp. 4287-4303
Persistent link: https://www.econbiz.de/10011302768
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Modelle der Dienstleistungsqualität in Kliniken
Olandt, Henrik; Benkenstein, Martin - In: Krankenhausmanagement, (pp. 111-124). 1999
Persistent link: https://www.econbiz.de/10001448556
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Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pandey, Pushkal Kr.; Moffett, Sandra; McAdam, Rodney - In: Theoretical economics letters 9 (2019) 4, pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor);  … - 1994 - Online-Ausg.
measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service …
Persistent link: https://www.econbiz.de/10013208145