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Theorie
Consumer behaviour
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81,365
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Bruhn, Manfred
60
Homburg, Christian
54
Huber, Frank
42
Bauer, Hans H.
38
Herrmann, Andreas
35
Siciliani, Luigi
34
Straume, Odd Rune
32
Anderson, Simon P.
29
Peitz, Martin
27
Hruschka, Harald
25
Mullainathan, Sendhil
25
Stauss, Bernd
24
Benkenstein, Martin
23
Kerschbamer, Rudolf
23
Ahlert, Dieter
21
Brekke, Kurt R.
21
Piller, Frank T.
21
Helm, Roland
20
Inderst, Roman
20
Rudanko, Leena
20
Sheth, Jagdish N.
20
Blundell, Richard W.
19
Janssen, Maarten C. W.
19
Postlewaite, Andrew
19
Havránek, Tomáš
18
Hildebrandt, Lutz
18
Sutter, Matthias
18
Albers, Sönke
17
Diller, Hermann
17
Gierl, Heribert
17
Hennig-Thurau, Thorsten
17
Herweg, Fabian
17
Matsushima, Noriaki
17
Reichwald, Ralf
17
Vermeulen, Frederic
17
Dellaert, Benedict G. C.
16
Fishman, Arthur
16
Nijkamp, Peter
16
Swoboda, Bernhard
16
Armstrong, Mark
15
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National Bureau of Economic Research
115
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10
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7
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6
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6
Universitat Pompeu Fabra / Departament d'Economia i Empresa
6
American Marketing Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
IGI Global
4
Maastricht Research School of Economics of Technology and Organizations
4
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
4
Edward Elgar Publishing
3
Instituto Valenciano de Investigaciones Económicas
3
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
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Springer Gabler <Firma>
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Svenska Handelshögskolan <Helsinki>
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California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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Institut für Weltwirtschaft
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2
International Telecommunications Society
2
Kyi͏̈vsʹkyj mižnarodnyj universytet / Naukovo-doslidnyj instytut hlobalizacii͏̈ ta jevropejs'koi͏̈ integracii͏̈
2
Metropolis-Verlag für Ökonomie Gesellschaft und Politik GmbH
2
Meždunarodnaja naučno-praktičeskaja konferencija "Vodnye resursy Central'noj Azii i ich ispolʹzovanie" <2016, Almaty>
2
Robert Schuman Centre for Advanced Studies
2
Shakai-Keizai-Kenkyūsho <Osaka>
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
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Gabler Edition Wissenschaft
129
NBER working paper series
113
Working paper / National Bureau of Economic Research, Inc.
109
European journal of operational research : EJOR
105
SpringerLink / Bücher
100
NBER Working Paper
99
Europäische Hochschulschriften / 5
95
Discussion paper / Centre for Economic Policy Research
86
Management science : journal of the Institute for Operations Research and the Management Sciences
72
CESifo working papers
71
International journal of industrial organization
69
Economics letters
65
Journal of business research : JBR
63
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
63
Springer eBook Collection / Business and Economics
62
Journal of economic behavior & organization : JEBO
58
Journal of retailing and consumer services
57
Journal of economic psychology : research in economic psychology and behavioral economics
55
International journal of production research
49
Discussion paper / Tinbergen Institute
48
The American economic review
46
Discussion papers / CEPR
45
International journal of production economics
45
CESifo Working Paper
39
Discussion paper
38
Working paper
37
The Rand journal of economics
36
Journal of business economics : JBE
35
Operations research
35
Applied economics
34
CESifo Working Paper Series
34
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
34
Journal of economics
33
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
32
Journal of marketing research : JMR
31
European economic review : EER
30
Faculty & research / Insead : working paper series
30
Manufacturing & service operations management : M & SOM
30
Journal of consumer research : JCR ; an interdisciplinary bimonthly
29
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ECONIS (ZBW)
12,816
EconStor
201
USB Cologne (EcoSocSci)
13
OLC EcoSci
1
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1
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
2
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
3
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
4
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
5
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
6
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
7
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
8
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
9
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
10
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
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