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Service quality : the key role...
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Theory
Service quality
21,754
Dienstleistungsqualität
21,003
Unternehmenskultur
17,311
Corporate culture
16,730
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Consumer behaviour
8,050
Konsumentenverhalten
7,861
Relationship marketing
7,281
Beziehungsmarketing
7,231
Structural equation model
4,194
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4,171
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3,170
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3,108
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3,010
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2,872
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2,841
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2,831
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2,769
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2,557
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2,551
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2,117
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2,099
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2,075
Arbeitszufriedenheit
1,970
Job satisfaction
1,966
Organisatorischer Wandel
1,953
Unternehmenserfolg
1,767
Health care
1,742
Gesundheitsversorgung
1,707
Firm performance
1,694
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1,640
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1,615
Innovation
1,554
Customer service
1,526
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1,414
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1,412
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1,393
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1,390
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126
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78
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11
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Siciliani, Luigi
32
Straume, Odd Rune
31
Bruhn, Manfred
26
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20
Sarstedt, Marko
19
Benkenstein, Martin
15
Hildebrandt, Lutz
15
Ringle, Christian M.
14
Temme, Dirk
12
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11
Huber, Frank
11
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10
Stauss, Bernd
9
Bauer, Hans H.
8
Hinterhuber, Hans H.
8
Schreyögg, Georg
8
Alvesson, Mats
7
Canova, Fabio
7
Eberl, Markus
7
Matzler, Kurt
7
Nerdinger, Friedemann W.
7
Osterloh, Margit
7
Scholz, Christian
7
Stock-Homburg, Ruth
7
Casson, Mark
6
Geißler, Harald
6
Glazer, Amihai
6
Hair, Joseph F.
6
Kanniainen, Vesa
6
Matiaske, Wenzel
6
Pathak, Parag A.
6
Sackmann, Sonja A.
6
Schorfheide, Frank
6
Töpfer, Armin
6
Wolpin, Kenneth I.
6
Avery, Christopher
5
Beck, Adrian
5
Boone, Jan
5
Dana, James D.
5
Falk, Tomas
5
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12
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5
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4
Bertelsmann Stiftung
3
Edward Elgar Publishing
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Deutschland / Bundeswehr / Universität Hamburg
2
Hongkong / Securities and Futures Commission
2
Nomos Verlagsgesellschaft
2
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
2
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
2
Asian Productivity Organization
1
Australian National University
1
Bajkalʹskij Gosudarstvennyj Universitet Ėkonomiki i Prava
1
Betriebspädagogische Theorie-Praxis-Tage <7, 1995, Hamburg>
1
Bildungswissenschaftliche Hochschule Flensburg
1
Bundesinstitut für Berufsbildung
1
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1
Copenhagen Centre for Corporate Responsibility
1
De Gruyter Oldenbourg
1
Deutscher Universitäts-Verlag GmbH
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung <Speyer> / Arbeitskreis Theoretische Aspekte der Verwaltungskultur
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Dr. Rainer Hampp <Firma>
1
Ethikforum Regio Bodensee <3, 1999, Konstanz>
1
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1
Fachhochschule Stralsund / Fachbereich Wirtschaft
1
Fachhochschule für Wirtschaft Berlin
1
Forschungsgemeinschaft Qualitätssicherung
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
GEA Consulenti Associati di Direzione Aziendale <Milano u.a.>
1
Heinz Nixdorf Stiftung
1
IGI Global
1
INSEAD
1
Institut Gesellschafts Wirtschaftswissenschaften
1
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1
Institut für Unternehmungsplanung <Gießen>
1
Institut für Wirtschaftspolitik <Hamburg>
1
Instituttet for Industriøkonomi og Virksomhedsstrategi <Kopenhagen>
1
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Europäische Hochschulschriften / 5
50
Gabler Edition Wissenschaft
44
SpringerLink / Bücher
27
CESifo working papers
23
Springer eBook Collection / Business and Economics
17
Discussion paper / Centre for Economic Policy Research
15
Journal of health economics
15
Working paper / National Bureau of Economic Research, Inc.
14
DUV / Wirtschaftswissenschaft
13
Die Betriebswirtschaft : DBW
13
Neue betriebswirtschaftliche Forschung : Nbf
13
NBER Working Paper
12
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Gabler-Edition Wissenschaft
11
NBER working paper series
11
European journal of operational research : EJOR
10
Journal of economic behavior & organization : JEBO
10
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
10
Journal of business ethics : JOBE
9
Meddelanden från Svenska Handelshögskolan
9
Berichte aus der Betriebswirtschaft
8
CESifo Working Paper Series
8
Discussion paper / NHH, Department of Economics
8
Discussion paper series / IZA
8
International journal of production research
8
Working papers in economics and statistics
8
Basler Schriften zum Marketing
7
DUV : Wirtschaftswissenschaft
7
Organizational research methods : ORM
7
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
7
Constituting managements : markets, meanings, and identities
6
Discussion paper / Center for Economic Research, Tilburg University
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Hamburger Schriften zur Marketingforschung
6
International journal of industrial organization
6
International journal of production economics
6
Journal of economics & management strategy : JEMS
6
Journal of institutional and theoretical economics : JITE
6
Journal of public economic theory
6
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ECONIS (ZBW)
2,784
Other ZBW resources
3
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1
A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon
;
Babbar, Sunil
;
Kaighobadi, Mehdi
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
Saved in:
2
The analysis of the effect of satisfaction on telehealth utilization with a structural equation model
You, Xiaohui
;
Seedorf, Erin
- In:
Human systems management : HSM
42
(
2023
)
4
,
pp. 435-449
Persistent link: https://www.econbiz.de/10014342111
Saved in:
3
Acceptance of mobile banking in Islamic banks : integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
21
(
2020
)
4
,
pp. 564-584
Persistent link: https://www.econbiz.de/10012250854
Saved in:
4
Customer satisfaction: a mathematical framework for its analysis and its measurement
Ferrentino, R.
;
Boniello, C.
- In:
Computational management science
17
(
2020
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10012205990
Saved in:
5
Structural equation modelling for analysing relationship between IEQMS criteria and performance of engineering institutions
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
;
Jeyathilagar, D.
- In:
International journal of enterprise network management
7
(
2016
)
2
,
pp. 87-97
Persistent link: https://www.econbiz.de/10011641901
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pandey, Pushkal Kr.
;
Moffett, Sandra
;
McAdam, Rodney
- In:
Theoretical economics letters
9
(
2019
)
4
,
pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
Saved in:
8
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
9
Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.
;
Khanfar, Nile M.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
Saved in:
10
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
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