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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.; Khanfar, Nile M. - In: Services marketing quarterly 30 (2009) 3, pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
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Kundenorientierung und Kundenzufriedenheit
Dormann, Christian; Zapf, Dieter - 2007
Persistent link: https://www.econbiz.de/10003427146
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish; Hariharan, Govind; Rao, H. Raghav; … - In: Journal of organizational computing and electronic commerce 23 (2013) 3, pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
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How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.; Siems, Florian; Weber, Anett; … - In: Journal of business economics : JBE 84 (2014) 6, pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
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Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank; Vollhardt, Kai; Kressmann, Frank - 2005
Persistent link: https://www.econbiz.de/10003290584
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003140794