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Persistent link: https://www.econbiz.de/10012023301

Quality of Internal Audit Functions : The Development of Quantitative Measurement Scales

kasim, Mohd Ariff - 2012

(IIA). A new approach of measurement was used as a solution to existing instruments that were limited to the use of … categorical, Likert-based measurement scales. This present study suggests a modified measurement scales that allow collection or …

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Service quality : new directions in theory and practice

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Managing Appointment-Based Services in the Presence of Walk-In Customers

Wang, Shan - 2018

Despite the prevalence and significance of walk-ins in healthcare, we know relatively little about how to plan and manage the daily operations of a healthcare facility that accepts both scheduled and walk-in patients. In this paper, we take a data analytics approach and develop the first...

Persistent link: https://www.econbiz.de/10012930008