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Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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Erlebnisprodukte in Hotellerie und Tourismus : erfolgreiche Inszenierung und Qualitätsmessung
Brunner-Sperdin, Alexandra - 2008
Persistent link: https://www.econbiz.de/10003688713
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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On the service quality management in the hotel industry from the perspective of all-for-one tourism
Wang, Jing - 2018
Persistent link: https://www.econbiz.de/10011809645
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The impact of COVID-19 on Romanian tourism. an explorative case study on Prahova county, Romania
Volkmann, Christine K.; Tokarski, Kim Oliver; Dincă, … - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 196-205
main concerns for the tourism industry in Romania in the autumn of 2020 and 2) to identify immediate measures to support … eleven prestigious hotels in the mountain region of Valea Prahovei in Romania. The outcomes show their considerations on …
Persistent link: https://www.econbiz.de/10012821277
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
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Enhancing customer experience in Canadian hotels
Jayawardena, Chandana; Sukhu, Anupama - In: International journal of services, economics and management 6 (2014) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
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Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry
Shafiee, Majid Mohammad; Tabaeeian, Reihaneh Alsadat; … - In: Tourism and hospitality research : THR 20 (2020) 4, pp. 481-492
Persistent link: https://www.econbiz.de/10012263796
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Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd; Nasir, Mohd; Kumar, Mukesh - In: International journal of productivity and quality … 34 (2021) 4, pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274
Persistent link: https://www.econbiz.de/10011912209