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Toward a theory of repeat purchase drivers for consumer services
Paul, Michael; Hennig-Thurau, Thorsten; Gremler, Dwayne D. - In: Journal of the Academy of Marketing Science 37 (2009) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
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The last picture show? : timing and order of movie distribution channels
Hennig-Thurau, Thorsten; Henning, Victor; Sattler, Henrik; … - In: Journal of marketing 71 (2007) 4, pp. 63-83
Persistent link: https://www.econbiz.de/10003564871
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What's a movie worth? : determinating the monetary value of motion pictures' TV rights
Hennig-Thurau, Thorsten; Fuchs, Stefan; Houston, Mark B. - In: International journal of arts management 15 (2012/13) 3, pp. 4-20
Persistent link: https://www.econbiz.de/10009763882
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Zum Beziehungserfolg bei Dienstleistungen: die Bedeutung transaktionaler und relationaler Leistungsmerkmale
Hennig-Thurau, Thorsten - In: Erfolg durch Dienen? : Beiträge zur wertsteigernden …, (pp. 63-90). 2002
Persistent link: https://www.econbiz.de/10001697499
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Why customers build relationships with companies - and why not
Hennig-Thurau, Thorsten; Gwinner, Kevin P.; Gremler, … - In: Relationship marketing : gaining competitive advantage …, (pp. 369-391). 2000
Persistent link: https://www.econbiz.de/10001456734
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National customer satisfaction indices : a critical investigation from an application perspective
Hansen, Ursula; Hennig-Thurau, Thorsten - In: Service quality and management, (pp. 25-53). 1999
Persistent link: https://www.econbiz.de/10001407676
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Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole; Walsh, Gianfranco - In: Herausforderungen der internationalen marktorientierten …, (pp. 435-453). 2011
Persistent link: https://www.econbiz.de/10008842198
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Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 9, pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of business research : JBR 66 (2013) 8, pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
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Service employees' willingness to report complaints scale : cross-country application and replication
Walsh, Gianfranco; Northington, William Magnus; Hille, … - In: Journal of business research : JBR 68 (2015) 3, pp. 500-506
Persistent link: https://www.econbiz.de/10010495371