National customer satisfaction indices : a critical investigation from an application perspective
Ursula Hansen and Thorsten Hennig-Thurau
| Year of publication: |
1999
|
|---|---|
| Authors: | Hansen, Ursula ; Hennig-Thurau, Thorsten |
| Published in: |
Service quality and management. - Wiesbaden : Deutscher Universitätsverlag, ISBN 3-8244-6780-1. - 1999, p. 25-53
|
| Subject: | Beziehungsmarketing | Relationship marketing | Marktforschung | Market research | Wirtschaftsindikator | Economic indicator | Bewertung | Evaluation | Vergleich | Comparison | USA | United States | Deutschland | Germany |
| Extent: | Graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | In: Service quality and management |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001407676