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The service-quality puzzle
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USA
Dienstleistung
32
Service quality
26
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Marketing
22
United States
18
Services marketing
14
Vereinigte Staaten
14
Dienstleistungsmarketing
13
Consumer behaviour
12
Dienstleistungssektor
12
Services
12
Innovation
11
Konsumentenverhalten
11
Product quality
11
Produktqualität
11
Einzelhandel
10
Gesundheitsversorgung
9
Health care
9
Service industry
9
Gesundheitswesen
8
Health care system
8
Marktforschung
7
Retail trade
7
Theory
7
Absatz
6
Customer satisfaction
6
Kundendienst
6
Kundenzufriedenheit
6
Management
6
Theorie
6
Bank
5
Customer service
5
Krankenhaus
5
Qualität
5
Corporate culture
4
Hospital
4
Kundenservice
4
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22
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3
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12
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12
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3
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3
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1
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1
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English
19
Undetermined
5
German
1
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Berry, Leonard L.
15
Parasuraman, A.
10
Mirabito, Ann M.
4
Baun, William B.
3
Futrell, Charles M.
3
Altman, Daniel
1
Bendapudi, Neeli
1
Bowers, Michael R.
1
Chiang, Jeongwen
1
Colby, Charles L.
1
Davis, Scott W.
1
Deshpandé, Rohit
1
Donnelly, James H.
1
Ferrer, Juan-Carlos
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Huang, Ming-Hui
1
Iyer, Bala
1
Janakiraman, Ramkumar
1
Johnston, Mark W.
1
Kaltcheva, Velitchka D.
1
Lam, Shun Yin
1
Lampo, Sandra S.
1
Oliveira, Paulo Rocha e
1
Parish, Janet Turner
1
Rafaeli, Anat
1
Ruyter, Ko de
1
Seltman, Kent D.
1
Thompson, Thomas William
1
Wilmet, Jody
1
Winsor, Robert D.
1
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Business horizons
5
Harvard business review : HBR
3
Journal of business research : JBR
2
Journal of service research : JSR
2
Corporate brand and corporate reputation
1
European Journal of Marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Harvard-Business-Manager : das Wissen der Besten
1
International Journal of Bank Marketing
1
Journal of air transport management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing theory and practice
1
Quality management journal : QMJ
1
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ECONIS (ZBW)
21
USB Cologne (EcoSocSci)
2
Other ZBW resources
2
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1
Hang on to the marketing concept!
Parasuraman, A.
- In:
Business horizons
24
(
1981
)
5
,
pp. 38-40
Persistent link: https://www.econbiz.de/10003647618
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2
Research's place in the marketing budget
Parasuraman, A.
- In:
Business horizons
26
(
1983
)
2
,
pp. 25-29
Persistent link: https://www.econbiz.de/10003647621
Saved in:
3
The old pillars of new retailing
Berry, Leonard L.
- In:
Harvard business review on retailing and merchandising
,
(pp. 1-18)
.
2008
Persistent link: https://www.econbiz.de/10003778423
Saved in:
4
Retail positioning strategies for the 1980s
Berry, Leonard L.
- In:
Business horizons
25
(
1982
)
6
,
pp. 45-50
Persistent link: https://www.econbiz.de/10003500745
Saved in:
5
On great service : a framework for action
Berry, Leonard L.
-
1995
-
1. print.
Persistent link: https://www.econbiz.de/10004248945
Saved in:
6
The effects of the dimensions of technology readiness on technology acceptance : an empirical analysis
Lam, Shun Yin
;
Chiang, Jeongwen
;
Parasuraman, A.
- In:
Journal of interactive marketing : a quarterly …
22
(
2008
)
4
,
pp. 19-39
Persistent link: https://www.econbiz.de/10003795381
Saved in:
7
Linking corporate culture to strategic planning
Deshpandé, Rohit
;
Parasuraman, A.
- In:
Business horizons
29
(
1986
)
3
,
pp. 28-37
Persistent link: https://www.econbiz.de/10003525126
Saved in:
8
Demographics, job satisfaction, and propensity to leave of industrial salesmen
Parasuraman, A.
;
Futrell, Charles M.
- In:
Journal of business research : JBR
11
(
1983
)
1
,
pp. 33-48
Persistent link: https://www.econbiz.de/10003555530
Saved in:
9
The impact of customers' relational models on price-based defection
Kaltcheva, Velitchka D.
;
Winsor, Robert D.
;
Parasuraman, A.
- In:
Journal of marketing theory and practice
18
(
2010
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10003947362
Saved in:
10
An updated and streamlined technology readiness index : TRI 2.0
Parasuraman, A.
;
Colby, Charles L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10010483439
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