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Parasuraman, A. - In: Business horizons 24 (1981) 5, pp. 38-40

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Parasuraman, A. - In: Business horizons 26 (1983) 2, pp. 25-29

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Lam, Shun Yin; Chiang, Jeongwen; Parasuraman, A. - In: Journal of interactive marketing : a quarterly … 22 (2008) 4, pp. 19-39

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Deshpandé, Rohit; Parasuraman, A. - In: Business horizons 29 (1986) 3, pp. 28-37

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Parasuraman, A.; Futrell, Charles M. - In: Journal of business research : JBR 11 (1983) 1, pp. 33-48

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Kaltcheva, Velitchka D.; Winsor, Robert D.; Parasuraman, A. - In: Journal of marketing theory and practice 18 (2010) 1, pp. 5-22

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Parasuraman, A.; Colby, Charles L. - In: Journal of service research : JSR 18 (2015) 1, pp. 59-74

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Ferrer, Juan-Carlos; Oliveira, Paulo Rocha e; … - In: Journal of air transport management 20 (2012), pp. 35-38

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Johnston, Mark W. - In: Journal of business research : JBR 18 (1989) 4, pp. 269-290

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Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 91-99

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