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USA
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Service quality
6,872
Dienstleistungsqualität
6,691
Consumer behaviour
6,630
Hotel industry
6,601
Hotellerie
6,512
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6,469
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6,295
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5,923
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5,885
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5,644
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1,459
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1,435
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1,360
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1,356
customer satisfaction
1,299
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1,194
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1,173
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1,168
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1,140
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1,139
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1,121
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1,117
Customer service
1,101
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1,074
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1,067
Qualitätsmanagement
1,067
Kundenservice
1,040
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1,037
Deutschland
1,003
Electronic Commerce
976
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956
Germany
956
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955
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Jang, Soocheong
16
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12
Lee, Seoki
12
Mattila, Anna S.
9
Hubbard, Thomas N.
8
Vogel, Harold L.
8
O'Neill, John
7
Butters, R. Andrew
6
Dogru, Tarik
6
Lussier, Robert N.
6
Mody, Makarand Amrish
6
Ryu, Kisang
6
Suess, Courtney
6
Herrmann, Sabine
5
Kalnins, Arturs
5
Kim, Woo Gon
5
Magnini, Vincent P.
5
Noone, Breffni M.
5
Sonfield, Matthew C.
5
Winkler, Adalbert
5
Aksoy, Lerzan
4
Amegashie, J. Atsu
4
Canina, Linda
4
Enz, Cathy A.
4
Gursoy, Dogan
4
Ha, Jooyeon
4
Hanks, Lydia
4
Heo, Cindy Yoonjoung
4
Hsu, Maxwell K.
4
Karande, Kiran
4
Keiningham, Timothy
4
Kim, Wansoo
4
Lee, Jin-soo
4
Mazzeo, Michael
4
McFadden, Kathleen L.
4
Miao, Li
4
Naumann, Earl
4
Ok, Chihyung
4
O’Neill, John W.
4
Upneja, Arun
4
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5
Association of British Chambers of Commerce
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Center for the Study of Industrial Organisation
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National Bureau of Economic Research
2
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1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
IGI Global
1
International Congress on Comparative Law <18., 2010, Washington, DC>
1
International Labour Organization (ILO), United Nations
1
Paramount Communications Inc. <New York, NY>
1
Springer-Verlag GmbH
1
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
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International journal of hospitality management
87
International journal of contemporary hospitality management
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
20
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
Journal of hospitality marketing & management
17
The Cornell School of hotel administration handbook of applied hospitality strategy
17
The journal of services marketing
15
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
Journal of service research : JSR
12
Services marketing quarterly
12
Tourism management : research, policies, practice
12
Journal of retailing and consumer services
11
Working paper / National Bureau of Economic Research, Inc.
11
Journal of business research : JBR
10
Cornell hospitality quarterly : CQ
9
Journal of travel and tourism marketing
9
Tourism economics : the business and finance of tourism and recreation
9
Journal of marketing theory and practice
8
Psychology & marketing
8
The real estate finance journal
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of vacation marketing : an international journal
7
Managing service quality : MSQ ; an international journal
7
Service business
7
Journal of fashion marketing and management
6
Journal of the Academy of Marketing Science
6
Academy of Management journal : AMJ
5
Harvard business review : HBR
5
Health care management review : HCM review
5
Journal of air transport management
5
Journal of revenue and pricing management
5
The service industries journal
5
Harvard-Business-Manager : das Wissen der Besten
4
International Journal of Quality & Reliability Management
4
International journal of retail & distribution management
4
Journal of Services Marketing
4
Journal of consumer behaviour : an international research review
4
Journal of marketing
4
Journal of marketing research : JMR
4
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Source
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ECONIS (ZBW)
920
Other ZBW resources
20
RePEc
7
USB Cologne (EcoSocSci)
7
EconStor
3
OLC EcoSci
2
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1
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
2
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
3
The overall theme park experience : a visitor satisfaction tracking study
Geissler, Gary L.
;
Rucks, Conway T.
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
2
,
pp. 127-138
Persistent link: https://www.econbiz.de/10009160492
Saved in:
4
Analysis of U.S. theme park selection and international implications
Pan, Haoyuan
;
Bahja, Frida
;
Cobanoglu, Cihan
- In:
Journal of transnational management : the official …
23
(
2018
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10011848451
Saved in:
5
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
6
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
7
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
8
Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.
;
Mason, Peyton R.
;
Davis, Boyd
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 139-151
Persistent link: https://www.econbiz.de/10003917930
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9
The quality of guest comment cards : an empirical study of US lodging chains
Bartkus, Kenneth R.
;
Howell, Roy D.
;
Hills, Stacey Barlow
; …
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
2
,
pp. 162-176
Persistent link: https://www.econbiz.de/10003917936
Saved in:
10
Are your satisfied customers loyal?
Skogland, Iselin
;
Siguaw, Judy A.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 331-345)
.
2010
Persistent link: https://www.econbiz.de/10008667132
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