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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Hotel trademarks in organic search : a longitudinal cross-national study
Beldona, Srikanth; Lin, Kunwei; Chen, Mingzhu - In: Journal of travel research : a quarterly publication of … 51 (2012) 2, pp. 227-238
Persistent link: https://www.econbiz.de/10009509142
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Soft brand or independent? : evidence from the first decade of the soft branding, strategy in the U.S. market
Chan, Elisa K.; Hodari, Demian; Li, Tianze - In: International journal of hospitality management 103 (2022), pp. 1-5
Persistent link: https://www.econbiz.de/10013209298
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The quality of guest comment cards : an empirical study of US lodging chains
Bartkus, Kenneth R.; Howell, Roy D.; Hills, Stacey Barlow; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 162-176
Persistent link: https://www.econbiz.de/10003917936
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Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P. - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 949-964). 2008
Persistent link: https://www.econbiz.de/10003708783
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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The quest for quality improvement : using Six Sigma at Starwood Hotels and Resorts
Pearlman, David M.; Chacko, Harsha - In: International journal of hospitality & tourism … 13 (2012) 1, pp. 48-66
Persistent link: https://www.econbiz.de/10009512701
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Determinants of hotel room price : an exploration of travelers' hierarchy of accommodation needs
Zhang, Ziqiong; Ye, Qiang; Law, Rob - In: International journal of contemporary hospitality management 23 (2011) 7, pp. 972-981
Persistent link: https://www.econbiz.de/10009383519
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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479
Persistent link: https://www.econbiz.de/10011927282