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USA
Relationship marketing
26,351
Beziehungsmarketing
25,676
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17,539
Customer satisfaction
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1,931
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1,836
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1,823
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8
Walsh, Gianfranco
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7
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6
Kamal, Fariha
6
Knemeyer, A. Michael
6
Mattila, Anna S.
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Monarch, Ryan
6
Ryu, Kisang
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Vukina, Tomislav
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Autry, Chad W.
5
Beatty, Sharon E.
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Blankson, Charles
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Brodie, Roderick J.
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Cahill, David L.
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Conduit, Jodie
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Dyer, Jeffrey H.
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Gómez, Miguel I.
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4
Bensaou, Ben M.
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Berger, Helge
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Dant, Rajiv P.
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Gremler, Dwayne D.
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Ha, Jooyeon
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Hyun, Sunghyup Sean
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Duff & Phelps Corp.
2
IGI Global
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Institut Arbeit und Technik
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NetLibrary, Inc
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Arthur D. Little International Inc. <Wiesbaden>
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California Agricultural Experiment Station / Department of Agricultural and Resource Economics
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EurOMA <21., 2014, Palermo>
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World Tourism Organization
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Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of hospitality management
40
Journal of business research : JBR
33
Working paper / National Bureau of Economic Research, Inc.
29
The journal of services marketing
27
Benchmarking : an international journal ; BIJ
22
Journal of retailing and consumer services
22
Journal of the Academy of Marketing Science
22
Services marketing quarterly
22
Journal of service research : JSR
20
International journal of production economics
19
The journal of business & industrial marketing
19
American journal of agricultural economics
17
European journal of operational research : EJOR
17
International journal of production research
15
Journal of marketing
15
The review of financial studies
15
Harvard business review : HBR
14
Psychology & marketing
14
Journal of business-to-business marketing
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of operations management
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Production and operations management : an international journal of the Production and Operations Management Society
13
Journal of consumer research : JCR ; an interdisciplinary bimonthly
12
Journal of marketing management : MM
12
Academy of Management journal : AMJ
11
Business horizons
11
Journal of business logistics : JBL
11
Journal of fashion marketing and management
11
Journal of marketing theory and practice
11
The journal of personal selling & sales management : JPSSM
11
International journal of contemporary hospitality management
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of the Operational Research Society : OR
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
International journal of retail & distribution management
9
Journal of air transport management
9
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ECONIS (ZBW)
2,461
Other ZBW resources
27
USB Cologne (EcoSocSci)
12
EconStor
10
OLC EcoSci
2
RePEc
1
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1
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
2
The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy
;
Aksoy, Lerzan
;
Komarova, Yuliya A.
; …
- In:
Handbook of research on customer equity in marketing
,
(pp. 265-282)
.
2015
Persistent link: https://www.econbiz.de/10010483482
Saved in:
3
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
4
Creating better governance of offshore services
Simon, Judith C.
;
Poston, Robin S.
;
Kettinger, Bill
- In:
Information systems management
26
(
2009
)
2
,
pp. 110-122
Persistent link: https://www.econbiz.de/10003906161
Saved in:
5
A buyer's perspective on collaborative versus transactional relationships
Whipple, Judith M.
;
Lynch, Daniel F.
;
Nyaga, Gilbert N.
- In:
Industrial marketing management : the international …
39
(
2010
)
3
,
pp. 507-518
Persistent link: https://www.econbiz.de/10003976599
Saved in:
6
Examining supply chain relationships : do buyer and supplier perspectives on collaborative relationships differ?
Nyaga, Gilbert N.
;
Whipple, Judith M.
;
Lynch, Daniel F.
- In:
Journal of operations management
28
(
2010
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10003958484
Saved in:
7
Firm downsizing and satisfaction among United States and European customers
Lewin, Jeffrey E.
;
Biemans, Wim
;
Ulaga, Wolfgang
- In:
Journal of business research : JBR
63
(
2010
)
7
,
pp. 697-706
Persistent link: https://www.econbiz.de/10003984857
Saved in:
8
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
9
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
10
Business customers' satisfaction : what happens when suppliers downsize?
Lewin, Jeffrey E.
- In:
Industrial marketing management : the international …
38
(
2009
)
3
,
pp. 283-299
Persistent link: https://www.econbiz.de/10003840539
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