Narrow search
Showing 1 - 10 of 8,490
Cover Image
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Cover Image
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh; Arora, Renu - In: Challenges and trends in modern banking, (pp. 259-277). 2016
Persistent link: https://www.econbiz.de/10011516913
Cover Image
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Cover Image
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi; Shirouyehzad, Hadi; … - In: International journal of services and operations management 16 (2013) 4, pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Cover Image
A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
Cover Image
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young; Jang, Soo Cheong Shawn - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Cover Image
The impact of service system design and flow experience on customer satisfaction in online financial services
Ding, David Xin; Hu, Paul Jen-Hwa; Verma, Rohit; … - In: Journal of service research : JSR 13 (2010) 1, pp. 96-110
Persistent link: https://www.econbiz.de/10003959021
Cover Image
Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Cover Image
IT implementation and customer results : the mediating role of the competitive priorities achieved by the firm
Rios de Haro, Manuel; Opazo-Basáez, Marco; … - In: International journal of business environment : IJBE 10 (2019) 4, pp. 329-345
Persistent link: https://www.econbiz.de/10012144622
Cover Image
Structural equation modelling for analysing relationship between IEQMS criteria and performance of engineering institutions
Pandi, A. Pal; Sethupathi, P. V. Rajendra; Jeyathilagar, D. - In: International journal of enterprise network management 7 (2016) 2, pp. 87-97
Persistent link: https://www.econbiz.de/10011641901